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Business Continuity

If you need to work remotely, the following information will help you stay connected, active and engaged with the campus community. 

The information and resources below are provided to assist staff in performing their administrative and/or support functions, even if they are not physically on campus.  This content is meant as a guide. Departments should meet to discuss which tools will be best to meet their needs and prepare their staff accordingly.

 

From Human Resources - Types of work suitable for working remotely

Official Coronavirus 2019 (Covid-19) College website

 

Audio Conference Options

  • Google Meet - Using Google Meet for audio and video meetings, classes etc. 
  • Zoom - Using Zoom, login and general Zoom instructions, breakout rooms, etc.

Hardware

Remote Access to Internal Services

Teleconferencing Information

  • Campus Directory - Online campus directory
  • Remote Office Calls - Configure your VoIP desk phone to forward voice messages to email and forward all calls to your cell phone.
  • Bria Softphone App - Mobile app for VoIP phone users. Provides a means of receiving/making calls using your office phone number.

Resources

 

Documentation Links

 

Getting Assistance

ITS Help Desk website - Saderbot chat

Information Technology Services - Help Desk

Location: Fenwick B21
Phone: 508-793-3548
Hours: 8:00 am to 5:00 pm - Monday through Friday

Submit a ticket: helpdesk-request@holycross.edu

Course Continuity

Information for faculty and students