Passphrase Reset

Self Service Passphrase Reset (SSPR) an application available for managing Holy Cross network accounts.  

Available To

Available to faculty, staff, students


A network account passphrase can be updated at any time. Security questions can be set and used to change a forgotten passphrase.
Security Questions/Answers for easy reset.
A Help Desk pin number can be set for easier user verification process when talking to ITS Help Desk staff.

Key Features

  • Registering with the service by logging in and answering security question enables help with future password problems and lock outs.
  • Passwords must be changed once per year to enhance security and can be changed anytime using the passphrase change service.
  • An account is locked after 5 incorrect tries for a passphrase.
  • The account owner receives an email notification when their password is changed using the Password Change service.


  • Active network account
  • Connection to the internet with a web browser

Getting Started

  • Register with the passphrase change service at and create security questions to enable you to reset your own passphrase if you forget it.
  • Choose a secure passphrase that follows the Information Security  Passphrase policy.
  • Change your passphrase by logging in with your current Holy Cross network username and passphrase. Follow the steps under the Change Passphrase tab.
  • Reset a forgotten passphrase by choosing the “Reset Your Passphrase” link and answering the security questions