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Student Technology

Notice: ITS Help Desk and support staff are working remotely during this time. Requests for assistance should be directed to


Off Campus Access

  • VPN access for Students - How to install and configure the GlobalProtect software to access on campus systems such as Remotedesk01
  • Remote Desktop Instructions - Install and configure access to RemoteDesk01. Provides access to special software such as, Spss, Stata, Mathlab, Mathematica, etc. 

Contacting ITS Help Desk

Alumni Records Center

Graduated student must sign up for an account at and click "Sign Up" at the bottom. 
Alumni who have graduated, 2006 to current, will have access to the following information:

  • Unofficial transcript PDF, and a link to request an official transcript
  • Financial Aid information
  • Billing information
  • The 1098T form

Bookstore Purchased Laptops 

  • Laptops purchased through the HC Bookstore are serviced through the ITS Help Desk. Students experiencing any issues should submit an email with a description of the issue to
  • ​As of May 2020 the Bookstore laptop program has been put on hold due to the Covid-19 coronavirus
  • Information on hardware recommendations can be found on the First Year Student page

First Year Student Information

Information for Graduating Seniors

Getting Connected 

Microsoft Office for Students

Microsoft office 2016 software is available for download through the Office365 portal. To start the process, visit the link and enter your Holy Cross email address.  Login to access the "Install Office 2016" download link.  Please note, your Holy Cross subscription is free while enrolled at the College. Unlike Google Docs for Education, Office 2016 and any files in Office 365 will be disabled upon graduation. 

First year students login using their HC email address and their Network passphrase (STAR). 

Open Labs and Kiosk Information



Solarwinds Service Desk Ticket System


Staying Safe Online