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Student Technology

Notice: ITS Help Desk and support staff are working remotely during this time. Requests for assistance should be directed to


Off Campus Access

  • VPN access for Students - How to install and configure the GlobalProtect software to access on campus systems such as Remotedesk01
  • Remote Desktop Instructions - Install and configure access to RemoteDesk01. Provides access to special software such as, Spss, Stata, Mathlab, Mathematica, etc. 

Contacting ITS Help Desk

  • Send an email to submit a ticket using
  • Saderbot Chat - with an option to escalate to a human
  • Contact via phone -  508-793-3548 Monday through Friday 8am to 5pm
  • Google Meet Support - 

Alumni Records Center

Graduated student must sign up for an account at and click "Sign Up" at the bottom. 
Alumni who have graduated, 2006 to current, will have access to the following information:

  • Unofficial transcript PDF, and a link to request an official transcript
  • Financial Aid information
  • Billing information
  • The 1098T form

Bookstore Purchased Laptops 

  • Laptops purchased through the HC Bookstore are serviced through the ITS Help Desk. Students experiencing any issues should submit an email with a description of the issue to
  • As of May 2020 the Bookstore laptop program has been put on hold due to the Covid-19 coronavirus
  • Information on hardware recommendations can be found on the First Year Student page

First Year Student Information

Information for Graduating Seniors

Getting Connected 

Loaner Laptops

The ITS Help Desk has a limited number of laptops and chromebooks available. If you need to borrow a laptop, please contact the Help Desk as

Microsoft Office for Students

Microsoft office 2016 software is available for download through the Office365 portal. To start the process, visit the link and enter your Holy Cross email address.  Login to access the "Install Office 2016" download link.  Please note, your Holy Cross subscription is free while enrolled at the College. Unlike Google Docs for Education, Office 2016 and any files in Office 365 will be disabled upon graduation. 

First year students login using their HC email address and their Network passphrase (STAR). 

Open Labs and Kiosk Information


Recommendations for home WiFi & Internet

High demand on home internet is, unfortunately, something that so many of us are confronting. Some options to consider are:

  • Explore the positioning of the wireless router in your home, sometimes moving it a few feet or elevating it can increase the signal strength in different areas.
  • Look into whether the issues are due to the internet connection of your computer. In such situations, the internet connection itself might be OK, but the computer software might be the issue.
    • Check to make sure your operating system is up to to date, apply all patches and driver updates when possible.
    • Ensure your web browser is up to date and patched. Use the Help | About to check for an update.
    • Remove browser extensions that are no longer needed.
    • Run Malwarebytes to remove any unwanted malware from your computer. 
  • Contact your internet service provider about upgrade options. This might involve a change in the service plan or the purchase/rental of a new modem/router.
  • If your home wifi router is older, consider upgrading it to a mesh wifi network. Mesh networks place small devices throughout your home to get you better coverage. Examples include Google Nest Wifi and Netgear Orbi.

Solarwinds Service Desk Ticket System


Staying Safe Online