You are here

Computer Support for Students

The IT Service Desk provides support for computer issues that students have while on campus, using standard Holy Cross software, or with a laptop purchased through the Holy Cross Bookstore.

Available To

Students

Benefits

  • HP & Dell warranty service available through the ITS Help Desk.

  • Third party repair service available for Mac computers.

Key Features

  • Service Desk staff will troubleshoot, diagnose, and resolve problems with connecting to a Holy Cross service like device registration, HCWireless and the wired network.

  • Best effort services will be provided to diagnose, and with permission, remove malicious software using a variety of removal tools.

  • Computer troubleshooting is provided as a best effort service for non-HC HP Program laptops with referral to nearby warranty service providers if repairs are needed.

  • Laptop loans are offered to students with Holy Cross Bookstore laptops that are sent out for repair.

Getting Started

  • Students should submit an ITS Help Desk Ticket using the helpdesk-request@holycross.edu email.

  • Stop in at the Help Desk at Fenwick B21 between 8:00 am and 5:00 pm Monday thru Friday

After Hours IT Student Tech Support

  • Dinand Library - Sunday, Monday and Wednesday 6:00 pm to 10:00 pm

  • Science Library - Tuesday and Thursday 6:00 pm to 10:00 pm

  • O'Kane CreateLab - Sunday thru Thursday 6:00 pm to 10:00 pm

Student Computer Consultants 2015-2016

  • Tyler Feroliot  tsfero18@g.holycross.edu

  • Erica Fleming  elflem16@g.holycross.edu

  • William Guerrero  wguerr16@g.holycross.edu

  • Lucas Keefer ljkeef16@g.holycross.edu

  • Mat Luizzi mdluiz16@g.holycross.edu

  • Matthew Zakrzewski  Mazakr17@g.holycross.edu

  • Brian Moran  bpmora16@g.holycross.edu

  • Elliot Chau  epchau18@g.holycross.edu

  • Jessica Tran  jtran16@g.holycross.edu

  • Christopher Janton  cjjant18@g.holycross.edu