The Help Desk offers the College community a central line for questions and problem resolution. The Help Desk is here to answer student, faculty and staff questions on College supported software and network problems including PCs, Macs, printers, and network connections.
The Help Desk will provide the first line of assistance to you. If other Information Technology Services staff knowledge and resources are needed, your call will either be forwarded to the proper person or an ITS work order "ticket" will be submitted to the proper specialist.
Check the Status of a System or Service
ITS Systems Status page: https://status.its.holycross.edu/
Check or Submit a Request
To access the Solarwinds Service Desk:
- Open a web browser and enter https://holycross.samanage.com/login
- Click the g+ icon
- Login using your Holy Cross Gmail account username and passphrase
Information Technology Services - Help Desk
Location: Fenwick B21
Office Hours: 8:00 am to 5:00 pm - Monday through Friday
Submit a ticket: firstname.lastname@example.org