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ITS Help Desk

The Help Desk offers the College community a central line for questions and problem resolution. The Help Desk is here to answer student, faculty and staff questions on College supported software and network problems including PCs, Macs, printers, and network connections.

The Help Desk will provide the first line of assistance to you. If other Information Technology Services staff knowledge and resources are needed, your call will either be forwarded to the proper person or an ITS work order "ticket" will be submitted to the proper specialist.


Notice: ITS Help Desk and support staff are working remotely during this time. Requests for assistance should be directed to


Technology Training for Students

The following technology training sessions are being offered in the coming days:

Check the Status of a System or Service

ITS Systems Status page:

Check or Submit a Request

   solarwinds service desk icon
To access the Solarwinds Service Desk:

  1. Open a web browser and enter
  2. Click the g+ icon Google + icon
  3. Login using your Holy Cross Gmail account username and passphrase


Information Technology Services - Help Desk

Location: Fenwick B21
Phone: 508-793-3548
Office Hours: 8:00 am to 5:00 pm - Monday through Friday

Submit a ticket: