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COVID-19: Benefits Information and Updates

We know you probably have many questions about your benefits during the COVID-19 pandemic and we are working to keep you updated. We have gathered some quick and current information that we hope you find helpful. If you are looking to contact the benefits vendors directly, please go here for a list of contacts and resources. 

Medical - Fallon and Harvard Pilgrim

All our Health Care providers will cover medically necessary testing and treatments for COVID-19. Information for Fallon members is here and on the Fallon website. Information for Harvard Pilgrim members is here on the Harvard Pilgrim website.

Also, both Fallon and Harvard Pilgrim offer Telehealth services. Telehealth allows members to have 24/7 access to care through phone or video consults with a doctor, no matter where you are. More information about Fallon’s service, Teledoc, can be accessed here and information about Harvard Pilgrim’s service, Doctor on Demand, can be accessed here.

Additionally, Fallon members can call Nurse Connect free of charge. Members can call to ask health questions 24/7, click here for more information.

Dental - Delta Dental

The American Dental Association, Center for Disease Control, and many states have urged dentists to close practices or limit treatment of patients to emergency care.

If you do have an urgent need, first contact your regular dentist. If the need cannot be met by your regular dentist, call 800-872-0500.

See here for more information from Delta Dental.

403(b) Plan - Fidelity and TIAA

Our Retirement Vendors- Fidelity Investments and TIAA have prepared some useful information about retirement and volatile markets.  Fidelity has information about the market votality here along with tips to navigate volatile markets, which can be found here. TIAA has information which can be found here.

All Retirement Education & Counseling Sessions with Fidelity and TIAA will be moved to phone or electronic alternatives. You can schedule with Fidelity by calling 800-642-7131 or TIAA by calling 800-732-8353.

Also, note that you can change your 403(b) contributions at any time. All employees must record their voluntary contribution election change on Fidelity’s website You can find more information about the plan itself here and see page three for instruction on how to change your elections.


KGA, our Employee Assistance Program (EAP) - has provided us with some other helpful resources:


IRS Update

On March 11, 2020, the IRS issued Notice 2020-15 to advise that high deductible plans (HDHPs) can pay for COVID-19 testing and treatment before the plan deductibles have been met. More information is available here.


Updated March 27, 2020