QUESTION: When I first get into STAR, I get a message saying that I have a hold on my account. What does that mean?
ANSWER: If you have a hold on your account, it means that you will not be able to enroll in courses until you have resolved the issue. As part of the hold message, it will tell you who put the hold on your account and whom to contact to get it removed. Generally, holds are placed by the Bursar's Office or the Registrar's Office. Everyone will have an advising hold on their account which will be removed when your advisor approves your backpack with your primary and alternate choices through STAR. If the Bursar's Office has placed the hold, you must contact them to have the hold removed.
QUESTION: I have turned in my Enrollment Preference Form but I still have a hold on my account. Why?
ANSWER: If the hold is a Bursar's hold, you must contact the Bursar's Office to determine how it will be removed. If you still have an advising hold, you should contact your advisor.
QUESTION: What are the dates for advising and enrollment?
ANSWER: The dates for meeting with your advisor are March 31 - April 8.
The dates for on-line enrollment are:
Class of 2015 – April 10 & 11
Class of 2016 - April 14 & 15
Class of 2017 - April 24 & 25
Appointment times will begin at 7:00 AM on the first day for each class year. The appointment times will extend until 11:59 PM on the second day.
The open enrollment period extends from May 5 through May 23 at 11:59 PM. All students will be able to make changes to their schedule during this period.
QUESTION: I want to take a course that indicates department consent required. What do I do?
ANSWER: This is a "by permission" course. You will need to see the faculty member teaching the course in order to get his or her permission before you can enroll in the course. You must get permission before your appointment time ends.November 6 if you would like to enroll in this course during your enrollment appointment. If you get permission after this time, you will be able to enroll in this course during the open enrollment period, which begins on May 5 and ends on May 23.
QUESTION: Can I check to see what courses are still open before my appointment time?
ANSWER: Yes and that would be a very good thing to do. In STAR, click on the Class Search link and then on the section link. These numbers will be updated constantly through the registration process. This will tell you if a course is closed already. If the enrollment in STAR indicates that there are seats available, you must be careful because these seats may not be available to you. For example, the seats may be reserved only for majors or for students in a different class year.
QUESTION: If a course I want is not available, should I simply enroll for only three courses and wait to see if it opens up?
ANSWER: You will be allowed to enroll for fewer than four classes but there is no advantage to simply enrolling for three courses. You should pick an alternative course anyway. If the course you wanted opens up, you can swap the alternative course for the course you wanted originally.
QUESTION: If I have not completed the prerequisites for a course, can I try to enroll in it anyway?
ANSWER: The STAR System will not allow you to enroll in a course if you do not have the prerequisites unless you have been given permission by the department. If you want to enroll in a course for which you have not completed the prerequisites, you should contact the faculty member and/or the department chair and ask them to give you permission.
There are other reasons that you might not be able to enroll in a course. For example, you cannot enroll in a course that you have already taken or you might be excluded because the course is restricted to a different class year.
QUESTION: What happens if I miss my enrollment appointment?
ANSWER: If you miss your enrollment appointment, you should contact your Class Dean. If you have an excuse, you will be assigned a new appointment as soon as possible. If not, you will not be permitted to enroll until the open enrollment period, which begins on May 5.
QUESTION: What happens if the system crashes during my enrollment appointment?
ANSWER: You should contact the STAR Help Desk at extension 3557 or the ITS Help Desk at 3548. If the system is down, we will automatically extend your enrollment appointment to give you time to complete your enrollment. We will use email to notify you of any changes in appointments that may be required because of a system failure.
QUESTION: Can I still enroll in courses if I have not been able to meet with my advisor?
ANSWER: No. You will not be able to enroll until you have submitted your backpack to your advisor and your advisor approves your backpack. Please note: If you have two advisors, both advisors must approve your backpack before you can enroll.
QUESTION: Can I register for more than four classes?
ANSWER: During the scheduled enrollment period you will not be permitted to enroll in more than four classes. You will be permitted to add a fifth class beginning on the first day of classes. First year students cannot enroll in a fifth class without approval from their Class Dean.
QUESTION: Can I get a printed copy of my schedule after I enroll?
ANSWER: You can get a printed copy of your schedule anytime by going into your STAR account and clicking on weekly schedule . Next click on list view and choose printer friendly page. You can print your schedule from this page.
QUESTION: Where can I find detailed instructions about how to use the STAR system to enroll in courses?
ANSWER: The enrollment instructions are available on the Registrar's web-site.