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First Year Student Information

First Year Student Guides

First Year Guides are mailed in late May. Please look for this guide, there is important information regarding Holy Cross.

Network Account

An email with important instructions regarding your network account will be sent late May. It will be sent to the email account used to log in to the Holy Cross Applicant Center. It is very important that you enroll in our Passphrase Reset Service. This service allows you to change your passphrase, reset a forgotten or expired passphrase.  Enrolling in the passprhase reset ensures you are notified via email before your passphrase expires.  Your new network account will provide access to campus lab computers,  Wifi, and important applications such as Star and Moodle.  Your network username and passphrase are also needed in order to create your new Gmail account passphrase. Please see the video, shown below, "Activating your Holy Cross Network and Gmail Accounts" for step by step instructions. 

HC Email Account

Microsoft Office for Students

Microsoft Office 2016 software is available for download through the Office 365 portal. To start the process, visit the link and enter your Holy Cross email address and select Student. Using the link in the activation email titled, “Finish signing up for Office 365 Education”, fill in the information to create your account and select a password. Login to access the “Install Office 2016” download link.

Please note, your Holy Cross subscription is free while enrolled at the College. Unlike Google Docs for Education, Office 2016 and any files saved in Office 365 will be disabled upon graduation.

YouTube Video Library

 See our ITS Help Desk YouTube Video Channel 

  • Activating your Holy Cross Network and Gmail Accounts

  • Information about the ITS Department and Getting Assistance 

  • Online at Holy Cross - Information about Student Technology

  • Introduction to STAR


Campus Technology Information

Getting Assistance

  • The ITS Help desk is located in Fenwick Hall Room B21
  • Our phone number 508-793-3548 - Open from 8:00 am to 5:00 pm, Monday through Friday or email
  • To submit a ticket to the ITS Help Desk ticket system, send an email with a description of your issue to Please do not send any sensitive, protected information or passwords.