Refund Policy for 2020 – 2021 Academic Year
The Bursar's Office issues all refunds to students withdrawing from Holy Cross or taking an approved leave of absence. If you're withdrawing or leaving Holy Cross, please call or stop by to let us know. Doing so will help ensure that we get your refund to you as soon as possible.
All refunds provided pursuant to this policy are subject to assessment of an administrative fee.
Refunds in Connection with Withdrawal and Leaves
If a student withdraws or takes a leave of absence from the College during the semester, charges will be prorated if the student has been enrolled for less than or equal to 60.0% of the term. The refund formula measures the actual number of days enrolled during the semester (and with respect to room and board, the number of days that room and board is offered for the semester which is a shorter period). For example, the percentage elapsed in a semester is determined by dividing the number of days enrolled by the number of days in the semester including weekends and holidays and excluding Thanksgiving break or Spring break, if applicable. The percentage elapsed in the housing period is determined by dividing the number of days in residence (including having property in the residence hall) by the number of days in the housing period.
If a student is a recipient of Federal Title IV financial aid, refunds to those programs are required by federal law to be the first priority and must be returned in the following order: Unsubsidized Stafford Loan, Subsidized Stafford Loan, Federal Plus Loan, Federal Pell Grant and Federal SEOG. A student is not eligible for a refund until all Federal Title IV programs and other scholarships are reimbursed as required and all outstanding balances with the College have been cleared.
If a student withdraws or takes a leave after the 60% point in the semester, there will be no refund of tuition and fees. Room and board will be refunded after the 60% point only if withdrawal or the leave of absence occurs due to medical hardship or closure of all College residential housing. Under these circumstances, refunds of room and board will be calculated on a daily basis based upon the number of days that room and board are offered for the semester. A student who is required to withdraw for disciplinary reasons or whose residential housing is limited, suspended or terminated due to disciplinary reasons is not entitled to a refund of tuition, room, or fees.
There will be no refund of tuition or fees in the event that the College determines that all courses must move to a virtual format, all residential housing must close, or as a result of any other changes to programs or activities.
Room and Board Refunds with Continued Enrollment.
The College will provide refunds of room and board under the following circumstances in which a student remains enrolled and has not withdrawn or taken a leave of absence.
The College will provide a full refund of room and board to any student who entered into an Agreement regarding Occupancy of Student Residence Housing and College Board – 2020-2021 Academic Year who notifies the College in writing (by contacting the Assistant Dean of Students/Director of Residential Life and Housing at firstname.lastname@example.org) on or before Sunday, August 30, 2020 for the fall semester and on or before January 30, 2021 for the spring semester that such student will not reside in College housing at any time during that respective semester.
From Monday, August 31, 2020 until Sunday, September 20, 2020, a student may elect to decide that she, he, or they will no longer reside in College residential housing during the 2020 Fall semester by sending a written notice to the Assistant Dean of Students/Director of Residential Life and Housing at email@example.com). From Sunday, January 31, 2021 until Sunday, February 21, 2021, a student may elect to decide that she, he, or they will no longer reside in College residential housing during the 2021 Spring semester by sending a written notice to the Assistant Dean of Students/Director of Residential Life and Housing at firstname.lastname@example.org). In such a case, the student will receive a prorated refund of room charges and the unused portions of meal plans based upon the number of days that room and board are offered for the semester as described above. The refund is not available to students who have pending disciplinary matters or whose residential housing is limited, suspended, or terminated because of disciplinary reasons. Students who decide that they will no longer reside in College residential housing after the above dates will not receive a pro-rated adjustment to their room and board charges.
A student who participates in a College-sponsored semester away or study abroad program during the Spring semester will be charged room and board based on standard fees for the particular study abroad program.
Students who are required by the College to vacate their College-provided housing before the end of the housing license period due to a closure of all residential housing will receive a prorated refund of room charges and the unused portions of meal plans based upon the number of days that room and board are offered for the semester. However, students who are approved to remain on campus despite the closure of residential housing because of an inability to depart will be responsible for room and board fees for the duration of their stay.
Fees and Items Not Subject to Refund
The following fees and items are not subject to the refund policy: Visual arts fees, medical insurance, computer installment payment plans, late fees, leave of absence fees, dormitory fines, parking fines, library fines, and any other miscellaneous fines.
All refunds are calculated and issued from the Office of the Bursar. Federal regulations require that the final tuition statement of all withdrawing students be finalized no later than 30 days after the withdrawal date.
Direct Deposit is the default refund method. Students are encouraged to provide their banking information on their TouchNet Bill+Payment account to facilitate any refunds via direct deposit. Students would need to log into their STAR account, open the TouchNet Bill+ Payment link, and select the Refunds tab.
For further information concerning the details of the refund policy, contact the Bursar's Office 508-793-2521.
Refund Request Form (PDF)