You are here

Samanage IT Service Desk System

The Samanage ticket system is used primarily by the ITS department. Anyone with an issue pertaining to Holy Cross resources, hardware or services may submit a request.  Samanage uses GoogleAuth for authentication through your Holy Cross gmail account.

Available To

Faculty, Staff, Students, Affiliates

Benefits

Central location to track requests and issues reported by the community.

Key Features

  • HC users can login to samanage, check the status of their tickets, update information.
  • Replying to the ticket in an email will update the ticket online and notify the tech assigned.
  • The Solutions database can be searched for resolutions to known  issues.
  • Service Catalog listing many predefined service requests available to the community.
  • Cloud based solution available across many platforms and devices.

Requirements

  • Logins available to all Holy Cross account holders.
  • Parents may submit requests, however, non HC accounts will not be allowed to login to samange.

Getting Started

Instructions can be found at How to Logon to Samanage