FAQs

Benefits Administration

Log on to Net Benefits and follow the instructions on page 3 of the Enrollment Guide (PDF). Fidelity is the "master administrator" of our 403(b) so all adjustments are made on this site, regardless of whether you are investing in a Fidelity or a TIAA fund.

Contact our FSA administrator, Benefit Strategies, directly at 888-401-3539. Their customer service center should be able to resolve any access issues with your ID and/or password.

HSA accounts are administered by Fidelity Investments. Call Fidelity's dedicated Health Savings Account service team at 800-544-3716 and reference the Holy Cross account number 09457 for assistance.

Fidelity's customer service team can provide assistance with debit card transaction difficulties. Please call 800-544-3716 and reference the Holy Cross plan number 09457.

If you want to learn about Medicare and Supplemental Medical plans for seniors, contact SHINE (Serving the Health Insurance Needs of Everyone) which provides free unbiased health insurance counseling information and assistance to all Massachusetts residents who may be approaching Medicare eligibility. All SHINE counselors are trained and certified by the Massachusetts Executive Office of Elder Affairs and available to speak with you at no charge. Their educational services include; Medicare Parts A & B, Medicare Advantage Plans (Part C), Medicare Prescription Drug Coverage (Part D) and Medicare Supplement Plans (Medigap). This free service is available at 1-800-243-4636 and press option 3 to speak with a SHINE counselor in your area.

If you want to learn about Medicare and Supplemental Medical plans for seniors, contact SHINE (Serving the Health Insurance Needs of Everyone) which provides free unbiased health insurance counseling information and assistance to all Massachusetts residents who may be approaching Medicare eligibility. All SHINE counselors are trained and certified by the Massachusetts Executive Office of Elder Affairs and available to speak with you at no charge. Their educational services include; Medicare Parts A & B, Medicare Advantage Plans (Part C), Medicare Prescription Drug Coverage (Part D) and Medicare Supplement Plans (Medigap). This free service is available at 1-800-243-4636 and press option 3 to speak with a SHINE counselor in your area.

Our dedicated Health Account Advocate, Carla Smith, is available to assist you at any time and she can be reached at 508-368-9517 or Carla.smith@fallonhealth.org. She can provide assistance navigating the Fallon website, selecting a primary care provider, researching claim issues or any other medical service questions you may have. You can also meet with Carla as she is regularly scheduled to be available on campus. Her campus visit dates and times are shown in the Benefits section of our regular HR Updates.

As you work for a nonprofit institution you may qualify for the Public Service Student Loan Forgiveness program.  Please see the following link for more details

Follow this navigation: From the Faculty & Staff home page sign on to Human Resources (HR) Self Service > log in with your Network Username and Passphrase > click Benefit Details, click Dependent/Beneficiary Info, enter the last 4 digits of your SSN, click Submit, choose to either add or update individual, for social security numbers you must enter all xxx-xx-xxxx, click Save.

Employment

Navigate to our student employment opportunities by visiting our Employment Opportunities page

You are welcome to come the department of Human Resources and fill out a paper application or you can view our Employment Opportunities page and upload your resume and cover letter online.

Employee Engagement & Wellness

Visit the Worksite Wellness website and/or contact our wellness specialist Jenn Coode at 508-793-3885 or jcoode@holycross.edu.

Employee Relations

Yes. Employees who submit a resignation letter to Human Resources will be contacted and given the option to meet with the Associate Director, Human Resources, Employee Relations. During the exit interview you will have the opportunity to relate what you felt went well for you during your employment at the College, as well as where you feel Holy Cross or your department could improve the experience for our employees.  

The current handbook is available on our website: Holy Cross & You. Any questions may be directed to Bruce Bacon, Associate Director, Human Resources, Employee Relations, x 3423 or bbacon@holycross.edu.

HRIS-PeopleSoft

You can update lots of personal information yourself in the HRIS/PeopleSoft system. Follow this navigation: From the Faculty & Staff home page sign on to Human Resources (HR) Self Service > log in with your Network Username and Passphrase> Click on Personal Information select the category on the left you would like to work with and follow the prompts to review and edit your information and always click Save.  Questions can be directed to Jean Leavitt.

Send an e-mail to HR@holycross.edu, putting HIGHEST EDUCATIONAL LEVEL in the subject line and include the degree (Associates, Bachelors, etc.), the date of the degree and institution granting the degree. HR will update the information and prompt you to go into the HRIS/PeopleSoft system to check it.

To sign up, follow this navigation: Navigation: Holycross.edu>Faculty & Staff> Human Resources (HR) – Self Service. Enter in your network Username and Passphrase>Enter or click Log In, Click My Emergency Notification, Enter or update your information, Click Save.

Follow this navigation: From the Faculty & Staff home page sign on to Human Resources (HR) Self Service > log in with your Network Username and Passphrase> click Benefit Details, click Dependent/Beneficiary Info, enter the last 4 digits of your SSN, click Submit, choose to either add or update individual, for social security numbers you must enter all xxx-xx-xxxx, click Save.

Organizational Development

In order to create a new position or make changes to an existing position, the manager of that position will need to complete the Position Justification form available on our Forms page and obtain the appropriate signatures, including the vice president of the division.

Performance Reviews

All employees should receive a formal Performance Review once a year. For the 2018 Merit Increase, if an employee was hired before January 29, their manager should conduct a formal Performance Review and they'll be eligible for a merit increase. If the employee was hired after, a Performance Review is recommended but is not required. If a review is not done, at the 6th month mark, a 6 month Performance Review is recommended.

If you are interested in reviewing the latest version of your job description, on file in HR, or the job description(s) of those who report to you, contact Employment Coordinator, Kim McCullen, at x2756 to obtain a copy. In the case of your own job description, we recommend that you talk with your Manager first, in case updates are being, or have been made, and have not yet been forwarded to HR.

Time Entry & Approval KRONOS

There is an e-mail for all your KRONOS questions: Kronos@holycross.edu. The HR KRONOS expert is Jean Leavitt, 3018.

Employees may time-swipe or time-stamp starting 6 minutes before and 6 minutes after their scheduled start time.* Note: While start time will adjust for an employee who time-swipes or time-stamps up to 6 minutes after the scheduled start time, and pay will not be docked, the employee may still be considered tardy by the Manager.

Hourly time cards should be approved no later than noon on Monday for the previous pay period. Different timelines may apply to holiday periods, or when the College is closed for inclement weather and Payroll will announce the dates/times.

The individual salaried employee, or the Timekeeper can submit time off online by using the KRONOS time card. Exempt salaries are paid on an exception basis: the full amount due will be paid as regular pay unless another pay category - vacation, sick, unpaid, etc - is recorded in KRONOS. All exempt (salaried) employee time off needs to be recorded by the 15th and 30th of the month. If time off was used and not recorded for a period prior to the current period, please send details of the adjustment needed, via email, to Kronos@holycross.edu.

Salaried time off should be approved by the 15th and 30th of the month even if no time off was recorded. If you miss the deadline and need to record time off for a prior payroll period send details of the adjustment needed to Kronos@holycross.edu.

Students using a time clock should select a transfer on the “IN” punch only, never on the “OUT”.

Not only is it a bad idea nutritionally, but Massachusetts state law has something to say about it! The law in the Commonwealth says that employees must get a 30-minute meal break during each shift that lasts 6 hours or more. KRONOS builds in the 30-minute unpaid meal break - the lunch period (some employees have an hour-long unpaid period built in). For pay purposes, 30 minutes is automatically deducted from the period between the employee's start and end times. Skipping lunch should only happen very exceptionally. To cancel a lunch Right Click on the out punch>Edit>Cancel Deduction=ALL.OK. If taking a shortened lunch period (should be exception only) or extending a lunch period, the employee must time-swipe or time-stamp OUT and back IN.

Time Away from Work (Leaves)

Holy Cross has outsourced its administration of FMLA, MA PFML, and the Supplemental Medical Leave benefits to Sun Life Financial (Sun Life). Employees must file claims for benefits through Sun Life, using any of the following methods:

Telephone: (877) 786-3652 Monday through Friday, 9:30 a.m. to 11:30 p.m. EST
Online portal: www.sunlife-ams.com
Email:  absence@sunlife-ams.com
Smartphone App:  Sun Life Absence Management Services

Additional information can be found by reviewing the MA PFML Pamphlet and the MA PFML FAQs (PDF)

Training & Development

If you are interested in learning about Training and Development opportunities for you, or those who report to you, please the Human Resources Department directly.

Yes! Full-time employees may enroll in one Holy Cross course, space permitting. The course Instructor must give permission and if the course falls during working hours your supervisor must approve how you will make up the work time. For non-Holy Cross courses the College will reimburse up to 75% of the cost of tuition, up to a maximum of $1,800 each fiscal year. You must apply in advance and achieve a grade of C to receive the reimbursement. Full details are available in the Employee Handbook at https://www.holycross.edu/human-resources/resources-forms-and-policies.

Worker's Comp & Accidents

An employee who is injured on the job must report the injury immediately to his/her supervisor or department head. The employee must then report to Health Services. In addition, an Industrial Accident Report must be completed and submitted to the human resources department immediately, or as soon as possible, after the accident or injury has occurred.