Policies and Procedures


All cancellations must be made four (4) business days prior to the event. Cancellations less than three full business days may result in charges to cover costs incurred. In the case of impending severe weather, Dining Services  and Conference Serviced will accept a verbal cancellation of an event by 12:00 p.m. on the day before the event. Should the event be canceled after 12:00 p.m.  you will be responsible for all charges as stated in the contract.

Facilities Reservations

For internal (on campus) clients, prior to arranging your catering needs, please reserve the date and location of your function through the Event Management System (EMS).

For external (off campus) clients, please contact Event and Conference Services  at (508) 793-2565. Dining Services will supply all food and beverages. Meal Service to groups less than 25 will incur a $50 service fee.

Final Guest Count, Guarantee, & Short Notice

The College of the Holy Cross requires the exact number of guests by 3:00 p.m. four business days prior to your event. If the number of attendees increases after the guarantee is submitted you will incur an additional 20% charge on all meals over your guaranteed count.
For events requested with less than four (4) business days notice, a late fee of 20% will be charged. 

Discount for Internal Events

A 20% catering discount will be given to all of the colleges administrative departments , academic departments, and student organizations. In order to receive this discount, you must place your order in EMS at least 10 business days prior to your event. This discount does not apply to special menus. 


Catered events that are located outside of the Hogan Campus Center building will include upscale, premium paper goods and additional labor.  A 20% delivery charge will be added to all food and beverages.  The charge will be a minimum of $25.00 and will not exceed $500.00

Function Rooms

Due to causes beyond our control; we may need to make reasonable substitutions in function rooms. When possible, substitutions will be of comparable quality.

Removal of Food and Accoutrements

In accordance with catering industry standards. guests may not take leftover food, beverages, or service ware from the function site.


All prices are subject to all state and local meal taxes and 18% gratuity. Prices are subject to change due to market challenges and food substitutions.

Service Personnel

All events are 4 hours of service. Any event that extends past the 4 hour time frame will be charged an additional $30.00 per hour for each dining staff member required.

Specialty Events

Meal functions that are considered “Special Events” may require customized menus not available in our guide. The Executive chef will work with you to design a special menu. In certain cases, additional labor and equipment fees may be applied.

Decorations & Displays

All displays, decorations , or signage shall be subject to approval.

Right of First Refusal 

Please be advised that Dining Services has the right of first refusal of all food and beverages served on campus. Outside caterers are not allowed for on campus events in Dining services buildings. If you have any questions or concerns regarding this please contact our Catering Manager at (508) 793-2270.

Food Allergies

If you require information on potential allergens in the menu items, please contact us prior to your event. If you find that you need information during an ongoing function, please do not hesitate to ask any of our staff for assistance.

Dietary Preferences

Vegetarian, gluten-free, and special dietary concerns can be made available to guests with sufficient advance notice. If the total number of dietary preference entree exceeds 10% of your attendance, then the split menu charge will be added.

Bar Policies

Beverage and liquor services are available as either a cash or host bar, and are subject to the laws of the Commonwealth of Massachusetts, City of Worcester ordinances and College policies. One bartender will be assigned per 100 guests.  A $150 set-up fee applies to all cash bars inside the Hogan Campus Center.  A $250 set-up fee applies to open bars outside of the Hogan Campus Center building. A $150 set-up fee applies to open bars with less than 50 guests. 

There is a minimum sales requirement for both cash and open bars of $200 per bartender. If the sales requirement is not met there is a $100 charge per bartender.