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Policies and Procedures

Cancellation

All cancellations must be made three (3) business days prior to the event. Cancellations less than three (3) full business days may result in charges to cover costs incurred. In the event of impending severe weather, Conference Services will accept a verbal cancellation by noon (12 p.m.) on the day before the event. Should the event cancel after noon (12 p.m.), the customer will responsible for all charges as stated in the contract.

Catering

All food and beverages must be provided by Holy Cross Dining. We do not allow any food or beverage items to be brought into the Hogan Conference Center nor do we allow any food or beverage items to be removed from the building in order to assure proper food handling.

As a licensed facility, the Hogan Campus Center is subject to the laws and regulations of the State of Massachusetts Liquor Control Commission. All alcohol must be provided and served by Holy Cross Dining.

Holy Cross requires the exact number of guests four (4) business days prior to the event. This will serve as a guarantee for which you will be billed, even if fewer guests should attend. If the guaranteed number of guests is not noted by the organization, the last stated attendance as shown on the license agreement would serve as the guarantee. If the number of attendees exceeds more than 10 percent of your final guaranteed count, you will be charged an additional 25 percent on all meals over your guaranteed count.

Prices are subject to change due to market challenges. Prices quoted are valid for six (6) months.

All events are based on four (4) hours of service. Events hosted past four (4) hours will be subject to $15 per hour for each waitperson and bartender required.

Decorations and Displays

All displays, decorations, or signage shall be subject to approval by the Events and Conference Services office. All must be removed at the end of the event.

Final Guest Count and Guarantee

Holy Cross requires the exact number of guests four (4) business days prior to the event. This will serve as a guarantee for which you will be billed, even if fewer guests should attend. If the guaranteed number of guests is not noted by the organization, the last stated attendance as shown on the license agreement would serve as the guarantee. If the number of attendees exceeds more than 10 percent of your final guaranteed count, you will be charged an additional 25 percent on all meals over your guaranteed count.

Function Rooms

Due to causes beyond our control, we may need to make reasonable substitutions in function rooms. When possible, substitutions will be of comparable quality.

Removal of Food and Accoutrements

In accordance with catering industry standards, guests may not take leftover food, beverage or serviceware from the function site.

Prices

All prices are subject to all state and local meal taxes and 15 percent gratuity on all catering items. We do not quote prices more than six months in advance.