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Psychological Emergencies & After Hours

The procedure to follow in an emergency is during weekdays from 9:00 a.m. to 5:00 p.m., contact the Counseling Center at (508)793-3363.  After business hours (after 5 pm), contact Public Safety at (508)793-2222 for psychological emergencies.  Public Safety will in turn contact the psychologist on call.

Public Safety
To report a psychological emergency on campus call Public Safety at (508)793-2222.

Urgent Care Services Same Day 
Urgent Care times are available when the Counseling Center is open for students needing to be seen the same day.  The hours for Urgent Care Services are as follows:

Monday - Friday, at 10 am and 3 pm 

Students should plan to arrive within the first 15 minutes of the hour that they wish to be seen.  

Urgent Care Services After Hours
For psychological crises that occur after hours when the Counseling Center is closed, an on-call crisis counselor can be reached by calling the Counseling Center (508-793-3363) and following the prompts.


Emergency Services 

  • Dial 9-1-1
  • National Suicide Prevention Lifeline             1-800-273-8255
  • Pathways for Change                                   1-800-870-5905
    provides support to those impacted by sexual violence 
  • ULifeline                                                     Text "START" to 741-741 or call 1-800-273-TALK (8255)
    online resource for college mental health


The Behavioral Evaluation and Threat Assessment (BETAM) Team 
The BETAM team is a multidisciplinary cooperative compromised of college staff and faculty members.  The BETAM team functions to identify potentially threatening behaviors exhibited in our campus community and implemented responses for managing crisis situations.

To report concerning student behavior, please click here

Local Emergency Rooms

UMASS Memorial Medical Center: Emergency Room - Worcester 
University Campus 
55 N Lake Ave.
Worcester, MA 01655

Saint Vincent Hospital: Emergency Room - Worcester 
123 Summer St. 
Worcester, MA 01608

Urgent Care- Worcester 
117A Stafford St. 
Worcester, MA 01603


The use of electronic mail is not a secure mode of communication and should not be used for urgent needs or emergencies.  Please contact the Counseling Center by telephone or in person to discuss matters of a confidential nature.  Do not use email for crises or emergency situations.