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COVID-19 Information

Working to Keep You Healthy

Last updated: October 14, 2020

The health and wellness of our students, faculty, and staff is our first priority. We are adhering to the required and recommended guidance for foodservice sanitation, health, and safety and have implemented a variety of measures to ensure your safety while eating on campus.

We will continuously update this page to keep you informed of our current procedures and protocols. We appreciate your patience and consideration as we work through this together.

Reopening Plans

  • Safety & Sanitation
    • All employees will be required to wear masks and gloves. All College employees are required to comply with state safety standards, be approved to work on campus, complete a self-health assessment prior to reporting to campus, and complete mandatory COVID-19 training. In addition, all Dining staff will participate in additional sanitation, allergy and food safety, and Covid-19 specific training.
    • Increased sanitation practices in all Dining locations with a focus on high-touch areas.
    • Plexiglass has been installed to provide physical barriers for increased protection for both customers and staff.
    • Additional sanitizer stations have been added to all Dining locations.
    • Guests will be required to wear a mask to enter Dining locations and encouraged to use hand sanitizer and gloves.
    • All condiments stations have been removed and will be replaced with single-use packs.
  • Guest Signage & Communications
    • Clear signage including floor markers and directional signage have been placed in all Dining locations to help students navigate throughout each location easily and confidently.
    • One way traffic in some locations will optimize the flow of traffic and social distancing.
    • This webpage along with our social media accounts (IG: @holycrossdining) will be updated with details and changes as they become available.
  • Dining Hours & Menus
    • Only those students approved by Residence Life and other College officials to be on campus will be allowed access to Kimball and other Dining locations.
    • Some menus may be limited.
    • Kimball Main
      • Beginning August 31 Kimball will be open from 7:00 a.m.-8:00 p.m., daily
        • Kimball will be closed from 10:30 a.m.-11:00 a.m. and 3:00 p.m.-3:30 p.m. daily to allow our staff to perform thorough cleaning, disinfecting and sanitation practices.
      • Beginning October 9 indoor seating is available in Kimball Main. A limited number of seats are now available in Kimball Main, however, taking your meals to-go is encouraged.
        • Reversible table signs indicating whether a table has been sanitized or not will be placed on each table. We ask that you turn the card over from green to red when you are done so we can sanitize the table for the next person.
        • Maintain 6 feet of physical distance while eating.
        • Put your mask on as soon as you are finished eating. Only remove your mask while you are actively eating.
        • Please do not move furniture. Furniture is spaced for appropriate physical distancing. Please don't move it even if you plan to move it back.
      • The Kimball to Kitchen grocery program will be available for all students on the Resident Meal Plan.
      • Kimball will be using reusable "to-go" containers. These containers should be returned to Kimball at your next visit for proper cleaning and sanitizing. 
      • To better serve students with gluten intolerance, the Stir Fry station has been made gluten-free.
      • Gluten-free options will be available at each station upon request. Options may include: deli sandwiches, pasta, breads, bagels and gluten-free versions of our main entree offerings.
      • The salad bar will also be available with many gluten-free options such as grains, fresh fruits and vegetables. Eliminating self-service in Kimball will help us to control the possibility of cross-contact in this area.
    • Cool Beans
      • Grubhub is required for all Cool Beans orders. Orders must to be taken to-go in an effort to reduce lines, increase safety and speed of service.
      • August 26-28 Cool Beans will be open from 7:30 a.m.-5:00 p.m.
      • Beginning August 31 Cool Beans will be open Monday-Friday from 7:30 a.m.-10:00 p.m. and Saturday-Sunday from 10:00 a.m.-10:00 p.m. 
    • Lobby Shop
      • The Lobby Shop will be cashless. Only dining dollars, Crusader Cash, and credit cards will be accepted.
      • August 26-28 Lobby Shop will be open from 9:00 a.m. - 5:00 p.m.
      • Beginning August 31 Lobby Shop will be open Monday-Friday from 9:00 a.m.-5:00 p.m. Closed Saturday and Sunday.
    • The use of Sally, the food robot, will be suspended for fall semester.
    • Students will be swiping their own cards in Kimball and the Lobby Shop.
    • Touchless pay (Apple, Android and Google Pay) are options at all registers and encouraged.
    • Further information on hours for all Dining locations will be posted as they become available.
  • Meal Plan
    • All students will be assigned to the Resident Meal Plan.
  • Food Allergies and Special Diets
    • Our dietitian is working closely with the culinary team to ensure that students with food allergies or special diets will still be able to eat safely. Students in the FASD program will receive an email from the dietitian with further instructions.
    • Menu screens in Kimball and our online menus will be updated regularly with the most current nutrition and allergen information.
    • Gluten-free items will be available upon request.
    • Gluten-free toasters in Kimball will no longer be self-service.
    • The stir fry station in Kimball Main has been made gluten-free to ensure students with gluten intolerance will be able to order a stir fry safely without worrying about cross-contact.
    • All Dining locations will continue to follow strict allergen-safety procedures. As always, some locations are better able to accommodate food allergies than others. Students with food allergies or special diets who are not enrolled in the FASD program are encouraged reach out to Registered Dietitian Alyssa Pittman by emailing

We know this list doesn’t address all of the questions you may have. As our plans evolve we will add that information to this page. Be sure to follow Holy Cross Dining on social media to get updated date information, changes, and ways we are adapting to serve you based on the latest guidelines.

If you have any questions or concerns that need to be addressed, please email