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COVID-19 Information

Working to Keep You Healthy

Last updated: January 23, 2021

The health and wellness of our students, faculty, and staff is our first priority. We are adhering to the required and recommended guidance for foodservice sanitation, health, and safety and have implemented a variety of measures to ensure your safety while eating on campus.

The information on this page is subject to change. We will continuously update this page to keep you informed of our current procedures and protocols. We appreciate your patience and consideration as we work through this together.

Reopening Plans - Spring 2021

Safety & Sanitation

  • All employees will be required to wear masks and gloves. All College employees are required to comply with state safety standards, be approved to work on campus, complete a self-health assessment prior to reporting to campus, and complete mandatory COVID-19 training. In addition, all Dining staff will participate in additional sanitation, allergy and food safety, and Covid-19 specific training and will be tested in accordance with the College's testing protocol.
  • Increased sanitation practices in all Dining locations with a focus on high-touch areas.
  • Plexiglass has been installed to provide physical barriers for increased protection for both customers and staff.
  • Additional sanitizer stations have been added to all Dining locations.
  • Guests must adhere to physical distancing and face-covering requirements and are encouraged to use hand sanitizer.
  • All condiment stations have been removed and will be replaced with single-use packs.

Guest Signage & Communications

  • Clear signage including floor markers and directional signage have been placed in all Dining locations to help students navigate throughout each location easily and confidently.
  • One way traffic in some locations will optimize the flow of traffic and social distancing.
  • This webpage along with our social media accounts (IG: @holycrossdining) will be updated with details and changes as they become available.

Dining Hours & Menus

  • Only those students approved by Residence Life and other College officials to be on campus will be allowed access to Kimball and other Dining locations.
  • Some menus may be limited.
  • Any changes to hours will be communicated via email and/or social media.
  • Kimball Main
    • Kimball will be open from 7:00 a.m.-8:00 p.m., daily
      • Kimball will be closed from 10:30 a.m.-11:00 a.m. and 2:30 p.m.-3:00 p.m. daily to allow our staff to perform thorough cleaning, disinfecting and sanitation practices.
    • A limited number of seats are available in Kimball Main, however, taking your meals to-go is encouraged. Please be advised that there may be times throughout the semester when "dining in" services are suspended. During these times all meals must be taken to-go.
      • Reversible table signs indicating whether a table has been sanitized or not will be placed on each table. We ask that you turn the card over from green to red when you are done so we can sanitize the table for the next person.
      • Maintain 6 feet of physical distance while eating.
      • Put your mask on as soon as you are finished eating. Only remove your mask while you are actively eating.
      • Please do not move furniture. Furniture is spaced for appropriate physical distancing. Please don't move it even if you plan to move it back.
    • Self-service will no longer be allowed in Kimball. All items, including beverages and the salad bar, will be served to you by a staff member.
    • Kimball will be using disposable "to-go" containers. 
    • To better serve students with gluten intolerance, the Stir Fry station has been made gluten-free.
    • Gluten-free options will be available at each station upon request. Options may include: deli sandwiches, pasta, breads, bagels and gluten-free versions of our main entree offerings.
    • The salad bar will also be available with many gluten-free options such as grains, fresh fruits and vegetables. Eliminating self-service in Kimball will help us to control the possibility of cross-contact in this area.
    • A video outlining how to navigate Kimball Main is available here »
  • Retail Operations (Cool Beans, Lobby Shop, Crossroads, Lower Kimball, D'Agostino Cafe)
    • Grubhub will be required for all retail locations (with the exception of the Lobby Shop). If dine-in service is permitted, time, as well as the number of students allowed in the dining area, will be limited in adherence to the guidelines for social distancing. Orders will be encouraged to be taken to-go in an effort to de-densify.
      Operating hours are subject to change.
      • Crossroads Main
        • Opening Monday, February 1
        • Monday-Friday 11:00 a.m.-10:00 p.m. and Saturday-Sunday from 4:00 p.m.-10:00 p.m.  
      • Crossroads (Chop n’ Top) Salads & Grain Bowls
        • Opening Monday, February 1
        • Monday-Thursday 11:00 a.m.-8:00 p.m.
        • Friday 11:00 a.m.-4:00 p.m.
      • Cool Beans
      • D’Agostino Cafe
        • Opening Thursday, January 28
        • Monday-Friday from 7:30 a.m.-2:00 p.m.
      • Cafe Babel: CLOSED
      • Lower Kimball Food Court
        • Opening Monday, February 1
        • Monday-Thursday from 11:00 a.m.-8:00 p.m.
      • Lobby Shop will be open Monday-Friday from 9:00 a.m.-5:00 p.m. 
        • The Lobby Shop will not be accepting cash at this time. Only credit cards, Dining Dollars and Crusader Cash.
        • Only 2 customers will be allowed to enter at any given time.
    • The use of Sally, the food robot, will be suspended until further notice.
    • Students will be swiping their own cards in Kimball and the Lobby Shop.
    • Touchless pay (Apple, Android and Google Pay) are options at all registers and encouraged.

Meal Plans

  • Dining Services will offer two meal plan options for students: the Resident Meal Plan and the Apartment Plan.
  • All resident students are required to have a meal plan and will be automatically assigned to the Resident Meal Plan.
  • Only students who are part of the College's testing protocol will be allowed to purchase a Meal Plan.
  • Students living off-campus may choose either Meal Plan as long as they are part of the testing protocol for on-campus access.
  • The Resident Meal Plan will provide students with the following:
    • Unlimited meals in Kimball Main Dining Room
    • 8 meal swipes per week at Lower Kimball Food Court
    • $425 Dining Dollars per semester to be used in all dining locations
  • The Apartment Meal Plan will provide students with the following:
    • $1,450 Dining Dollars per semester to be used in all dining locations
    • Available only to residents of Figge Hall, Williams Hall, or off-campus students who are part of the testing protocol for on-campus access
  • All Dining Dollars and Meal Plans expire at the end of the semester.

Food Allergies and Special Diets

  • Our dietitian is working closely with the culinary team to ensure that students with food allergies or special diets will still be able to eat safely. Students in the FASD program will receive an email from the dietitian with further instructions.
  • The allergy pantry will be closed until further notice.
    • Some panty items will be added to the online ordering system.
  • Menu screens in Kimball and our online menus will be updated regularly with the most current nutrition and allergen information.
  • Gluten-free items will be available upon request.
  • Gluten-free toasters in Kimball will no longer be self-service.
  • The stir fry station in Kimball Main has been made gluten-free to ensure students with gluten intolerance will be able to order a stir fry safely without worrying about cross-contact.
  • All Dining locations will continue to follow strict allergen-safety procedures. As always, some locations are better able to accommodate food allergies than others. Students with food allergies or special diets who are not enrolled in the FASD program are encouraged reach out to Registered Dietitian Alyssa Pittman by emailing

Dining for Students in Isolation/Quarantine

  • Students living on campus who have been determined to need quarantine will be moved to quarantine/isolation housing will be provided with meals of their choosing by Dining Services. 

We know this list doesn’t address all of the questions you may have. As our plans evolve we will add that information to this page. Be sure to follow Holy Cross Dining on social media to get updated date information, changes, and ways we are adapting to serve you based on the latest guidelines.

If you have any questions or concerns that need to be addressed, please email