You are here

Student Resources

We will continue to update this document as more information becomes available. Updated: April 1 at 1:32 p.m.


Preparing for the Classes

Please know that faculty are working hard to transfer their courses to distance learning formats. We strongly encourage you to continue to check your Holy Cross email account several times each day. While your courses will retain learning goals, they will necessarily need to change in various ways as we adjust to this new situation. Syllabi will change, assignments may change, exam formats may change. Different courses will be adjusted in different ways as we work to design various opportunities and strategies for you to stay engaged with your professors and your lassmates, as well as with the course material

Academic Calendar

We are not making any changes to the academic calendar. We have missed a week of classes and faculty have been asked to adjust their syllabus accordingly. No classes will be held during what was our scheduled Easter Break: Thursday April 9, Friday April 10, and Monday April 13.

We will also not hold classes on Wednesday April 22 - Academic Conference Day. Those who were scheduled to do presentations at the Academic Conference will be hearing from the department or program director about alternative plans.

The class deans will contact you soon with information about advising and registration for Fall 2020 courses. Enrollment for Fall 2020 will still be held this semester, although the dates and times for enrollment may shift.

Academic Conference 

The Academic Conference will not be held as an in-person event. A working group will be considering whether we can hold a modified version in a virtual format. More information will follow as decisions are made.

Academic Services and Learning Resources (ASLR)

Academic Services and Learning Resources remains committed to providing quality academic support during the transition to remote learning. See ASLR'sAcademic Support Continuity page to schedule an appointment with a staff member to discuss helpful study strategies. Students will also have access to peer tutoring through the STEM+E Workshop, PAL for Chem 181 and 221 and Group Tutoring for SOCL 226.

Accessibility Services

For the most part, academic accommodations will remain the same for each student. Contact us if you have questions or concerns, or you feel there is an accommodation that is not transitioning well to the new online platform and you would like to discuss alternatives. Information on some of the most commonly used accomodations can be found here (PDF).

Advising and Enrollment 

We are discussing the advising and enrollment process and will update you with a plan for these processes as soon as possible.

Art Spaces - Practice Rooms, Millard Hall

Closed until further notice.

Class Deans

Class Deans are available for consultation by email, phone or Google Meet. They will generally not be on campus for the foreseeable future.


The College has made a commitment that we will hold Commencement/Senior Week activities to celebrate the accomplishments of the Class of 2020. However, we simply cannot commit to a specific date at this point.

Dinand Library

The Library has created a special guide for Spring 2020 that details how students may request assistance from a Holy Cross librarian.  Assistance includes but is not limited to:

  • Research Assistance including scheduling an appointment with a Librarian
  • Virtual Reference
  • Learning how to search and find important primary and secondary online resources to support your work
  • Help with accessing any online resources from off campus
    • Databases, ebooks, journals, Google Scholar, etc
  • How to request scanned copies of items from print resources in the libraries
  • How to use Interlibrary Loan to request electronic copies of items held by other libraries

Holy Cross research librarians will be monitoring our local virtual reference chat service from 9am to 8pm Sunday - Thursday; and 9am to 5pm on Friday; and students can still get 24/7 research help through our AJCU consortial chat service:

Holy Cross research librarians will be answering email requests 7 days a week either by individual librarians connected with your courses, or (the quickest response) at

The Dinand, Music, and Science libraries will be closed to students starting March 19th.   The circulation desk in Dinand Library will be staffed to assist with any questions you have about any library service. Monday - Friday  8:30 to 4:30  EST.  Please contact Music and Science for any other needs as staff will be available.

JD Power Center

The J.D. Power Center for Liberal Arts in the World is still available to help students identify potential experiential learning opportunities and to reflect on their past experiences! Students can email to learn more about different programs. Students already in specific programs should email program directors with questions. Visit for more information about the various programs we offer.

Office Hours

Professors are expected to hold weekly virtual office hours for students and to communicate to students how those will work. Students should be in contact with their class deans as usual, by contacting Lynn Levesque at 508-793-2532 or by email at

Summer Research Program, Summer Session and Maymesters

All Maymesters have been cancelled. We have not yet made decisions on Summer Research and Summer Session.

Withdrawal and P/NP Policy

1. Extension of the Withdrawal Deadline and Allowing Withdrawals without Record: Students will be permitted to withdraw from one of their four courses without record (that is, without receiving a grade of W on their transcript) until the last day of classes, May 4, 2020. We will remove the course and “W” from the record of any student who has already withdrawn from one class this semester.

  • Withdrawing from a course will create a course deficiency that will need to be covered by an AP credit, transfer credit or fifth course during one of the subsequent semesters. Students are encouraged to consult with an advisor (academic advisor, class dean, and/or course professor) before availing themselves of this option as it will likely have implications for future course of study, and especially so for courses that serve as prerequisites for advanced courses.
  • Students in the class of 2020 should NOT withdraw from any class without consulting Dean Anderson. Students who believe they need to withdraw from more than one course should contact their class dean (see item 3 below).

2. Changes in P/NP (Pass/No-Pass) Policy: Students will be permitted to declare up to two courses as P/NP courses this semester. The deadline for this declaration is the last day of classes, May 4, 2020.

Any P/NP course completed with a grade of P this semester will count toward the 32 courses required for graduation.

  • P/NP courses will not factor in the student’s term GPA or cumulative GPA.
  • P/NP courses can fulfill common requirements and up to two P/NP courses taken this semester can fulfill major, minor or concentration requirements.
  • As has been our policy for students electing to make a course P/NP, faculty will continue to assign grades to these students. After final grades have been posted, a student has the option to view and choose to “uncover” the grade (i.e., change a “Pass” to the letter grade underlying the Pass grade). A student can uncover the grade at any point up to one week prior to the date of the student’s graduation. The uncovered grade will be factored into the student’s term GPA and cumulative GPA. At any time during the semester, a student who has elected P/NP for a course can choose to convert a P/NP course back to a standard graded course.

3. Other Accommodations: Students may contact the class dean to request additional accommodations based on their particular circumstances. These accommodations may include:

  • Request to convert additional classes to P/NP status.
  • Request to withdraw from an additional course
  • Request for an extended incomplete in a course.

In order to allow students time to become familiar with the syllabus modifications faculty have implemented and to try to adjust to this new format for courses, we are not allowing any changes in course status (no withdrawals, no declarations of P/NP) during the first two weeks of distance learning (March 23 - April 5, 2020).

Beginning Monday, April 6 students can withdraw from a class or declare a course P/NP using the online forms available here. The class deans will provide additional information about the specific policies and processes as we approach April 6th.

Writer’s Workshop

Writing consultations will be available remotely with professional and peer consultants through Appointments will take place online using video, chat, and a collaborative editing board. We recommend students use a laptop or tablet with audio and video capabilities, but a chat-only option is available. Instructions on how sessions work can be found here. Associate Director Kristina Reardon can be reached at

Support Services

Athletic Department

  • The Hart Center at the Luth Athletic Complex is closed until further notice.


  • Beginning Monday, March 23, the Bookstore will be closed until further notice 

Campus Recreation

  • Loyola Fitness Center and the Circuit trailer will be closed until further notice.
  • Circuit trailer closed until further notice
  • Virtual Intramurals - esports via IMLeagues will be available Marc 24
  • Group exercise classes - zumba and yoga will be live streamed. More info to come.

Center for Career Development

  • The Center for Career Development (CCD) is equipped and ready to support you in a multitude of ways in the coming days, weeks and months.
  • Individual career advising, job/internship strategizing, interview preparation, and mock interviews is available in a virtual format. These meetings with members of the CCD team can be scheduled in Handshake as you normally would. We are also instituting virtual Drop-Ins for quick questions and resume and cover letter reviews, which can also be scheduled in Handshake
  • We are equipped to provide resources, continue our Career Community communications, and support you in your career exploration and internship / job searches throughout the remainder of the spring semester.  Please join the career communities of interest to you in Handshake to receive these communications and don't forget to visit our career community pages. Continue to leverage Handshake to search for internships / jobs, schedule an appointment with a member of the CCD team, and link to all of our online resources.  
  • Utilize the various resources housed in Handshake as you explore careers, industries and jobs including:
    • Interview Stream: 24/7 access to practice video interviews. It contains pre-made interviews for various industries.
    • HC Network: Alumni sincerely want to help you right now!  Gain industry knowledge and mentorship by connecting with someone in your field of interest.
    • Vault: Access in-depth intelligence on industries and companies to learn what it’s really like to work in a particular area.
    • Workshops, Handouts and Self-Help materials
  • If you have immediate questions please email We will do our best to answer your questions quickly. To stay up to date with additional details please check your emails, follow us on Instagram @CrusaderCareers, join a Career Community in Handshake (under Career Interests) and via GroupMe.

Chaplains’ Office

  • Campion House will be closed for in-person meetings until further notice.
  • As of March 14th, all services in the College chapels are suspended.  There will be no Sunday or daily Masses celebrated, though the building will remain open for personal prayer.  Reflections on the Sunday readings will be videotaped and made available to the Holy Cross community including alumni.
  • Chaplains will be offering some online “retreat” and conversation group opportunities. More information to come. We will offer individual spiritual direction and pastoral care in an online format as well. 

Counseling Center

  • In response to COVID-19 and the rapidly changing guidelines regarding management of it, the Counseling Center has adjusted its available services.
  • An on-call crisis counselor is available by telephone to any currently enrolled student 24/7 by calling 855-418-7282.
  • The Counseling Center will offer consultation throughout the semester to assist students and families in navigating how to access proximal therapeutic supports. In order to access consultation through the Counseling Center, please call 508-793-3363.
  • Counseling Center (CC) will be open for normal hours (Monday through Friday 9 am-noon and 1-5 pm) for the week of March 16-20, 2020.
  • Plan for the week of March 23-27, 2020 and beyond is highly dependent on progression of COVID-19. If the CC is open, it will be with staggered shifts (minimum 2 staff members) with some staff members in the office and others working remotely from home.
  • Primary focus now is on case management of existing clients and assisting with the referral process as needed for continuity of care.
  • Staff will be available by phone to consult with students and their families; handout on how to seek out a provider available to send to campus members electronically.

Dining Services

Dining locations on campus open for students and residential professional staff posted for March 19 through March 27. Service after March 27 will be posted at a later time:

  • Crossroads/Chop & Top: 11am - 3pm, March 19 (Thu) & March 20 (Fri)  
  • Kimball Main: 7:00am - 6:30pm, March 19 (Thu) through March 22 (Sun)
    • Kimball Grocery Bag Pick-up 11am - 1pm, March 23(Mon),25(Wed),27(Fri)

Events and Conference Services

  • EMS system will be available on-line and reservation requests will be processed
  • Staff will be handling all inquiries remotely by phone or email

Health Services

  • Health Services (HS) is open for normal hours (Mon to Fri 9 am to noon, and 1 pm to 5 pm) for the week of March 16 - 20, 2020
  • Starting the week of 3/23/20, Health Services will be open to provide medical care for students remaining on campus. Our hours will be reduced to 9 am to 12 pm, 1 pm to 4 pm, to allow for daily disinfecting of exam rooms.
  • No online appointments or walk in appointments, you must call first-- 508-793-2276
  • If the office is closed, students should call the on call physician for any non-emergency medical questions ( 508-334-8830) and DPS for medical emergencies 508-793-2222

Information Technology Services

  • Help Desk is available online for your our technology questions and assistance by sending a request to
  • You can also visit the ITS Help Desk Student Technology section, which includes VPN instructions for students and other resources.
  • If you do not have a laptop, please email Mariel Aleman to discuss further. A limited number of chromebook laptops will be made available on a temporary loan basis for students with financial constraints.
  • If you do not have access to broadband internet at home, please check to see if you are eligible and able to get access for free for 60 days through Charter/Spectrum, or Comcast. A very limited number of wifi hotspots will be made available on a loan basis for students with financial constraints - please contact Mariel Aleman for this as well.

International Students Office

No in-person appointments. Please email Dean Tina Chen ( with questions, or to schedule an online appointment.

Office of Multicultural Education

  • OME staff members will all be working remotely & available Monday-Friday 9-5pm (EST)
  • If students are experiencing difficulty with this transition or are in need of resources please reach out to an OME staff member to help!
  • Students are able to book individual online meetings with OME staff members using the links below:
  • Regarding the Lending Library/Bishop Healy Books: We ask that you hold onto the books and return them in the Fall semester when additional communication will go out regarding the process. Seniors, you will need to ship your books to 1 College Street Box 13A Worcester, Mass. 01610 ATTN: Lending Library at the end of the semester.
  • Follow us on Instagram @holycross_ome and Facebook @Holy Cross: Office of Multicultural Education- OME as we are gearing up to offer virtual engagement opportunities and sharing information regarding resources and support
  • For any general questions or concerns students can email

Office of Student Involvement

  • OSI staff members will be working remotely & available Monday -Friday 9-5pm (EST).
  • Questions? Email, 508-793-3487 - phone will be forwarded, for now monitoring voicemail.
  • Questions regarding Gateways Orientation email
  • Contact us individually to set up appointments to meet virtually
    • Brenda Hounsell Sullivan,
    • Theresa Karns,
    • Sandy Burke,
    • Patrick Rogers,
    • Chris Holguin,
    • Cathleen Doane Cannon,

Post Office

  • Beginning Monday, March 23 will be open for mail & package pick up Monday - Friday From 11:00 - 2:00

Public Safety

  • Operating on a normal 24/7 schedule. Fully staffed with officers and dispatchers.
  • Please call DPS if you need assistance at any time.
    • Emergencies: 508-793-2222
    • Non-emergency: 508-793-2224
    • Off-campus: 911
  • No ID card issuance and no parking permits currently being issued.
  • Those students on campus needing a replacement ID if they lose one will be issued a blank temporary ID
  • Medical transports for the sick are being provided by MedStar with DPS dispatching them. DPS will only assess while maintaining a 6 foot distance.
  • Any routine medical transports for those on the approved list (crutches, etc.) will be handled by either a single van or DPS. Students will continue to call the normal non-emergency number (508-793-2224). 

Residential Life

  • Staff will be handling all inquiries remotely by phone or email.
  • A professional staff member (PSM) will be on call per normal protocols.  The PSM can be reached by contacting Public Safety (508-793-2224). Extended stay students will be provided with information on how to contact staff. There are two RAs among the students who are staying on campus.
  • Extended stay residents will be housed in Figge Hall. 

Student Affairs

  • Staff will be handling all inquiries remotely by phone or email.
  • A student affairs Dean will be on call per normal protocols. Deans on call can be reached through Public Safety (508-793-2224).

Students in the Local Area

Please note that students who are in the local area, including those in private housing off-campus, are not permitted to be on campus for any reason. We are focused on the safety and well being of all our students, faculty, staff and Jesuits who reside on campus. Reducing the number of individuals physically coming to the campus is our key strategy to protect the safety of all.