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Repairs/Troubleshooting - Student Phones
All telephone and voicemail repair calls should be directed to the Telecommunications Help Desk at X2337.
When reporting a trouble call, please be sure to have the following information available:
- Extension number
- Building and room number
- Telephone jack number (found at wall jack where phone is plugged in)
- Complete description of trouble
- Name of contact and extension where you can be reached
BEFORE REPORTING A TROUBLE, PLEASE CHECK THE FOLLOWING:
- If you have no dial tone or static on all calls, make sure all connections are secure, including the line cord into the jack and the handset cord into the telephone.
- Have you recently put in a request for change. If so, the work may not be complete.
- If you have trouble making outside calls, check your dialing instructions. Identify if you are having a problem on all long distance or just one number. Be sure to provide the complete number and any recording information you hear.
- If you are experiencing trouble on all long distance outgoing calls, the trouble may be with your personal billing number. Call PAETEC at 1 800 962-4772.
- If you receive a message in voice mail that goes on forever, press 3 3 7 to delete.
- With our voice mail system, if you send a message or delete a message we cannot retrieve it. So be sure before you press the command to send or delete.