Questions Most Frequently Asked by Students
Q. How do I report problems?
A. For billing problems or if you are unable to make long distance calls these should be addressed with PAETEC Communications by calling 1-800-962-4772 or visting their web site at www.campuslink.paetec.com. For more detailed information, see “Student Billing”. For voice mail problems call the Telecommunications Help Desk at X2337.
Q. Can I use my authorization code (PBN – personal billing number) from any phone?
A. You may use your code from any student phone and all common area phones throughout the campus. Your PBN can not be used off campus.
Q. Can I trace harassing phone calls?
A. Contact Public Safety at extension 2224 immediately if you receive a harassing phone call.
Q. Does voice mail answer a second call when I am already on the line?
A. All student telephones have the call waiting feature. If a second call is received, you will hear a call waiting tone. To answer hit the flash hook to receive that call. If you fail to respond, the call will go to voice mail.
Q. If I have erased a message from my voice mail box, is there any way to retrieve it?
A. No. Once a message is erased, it cannot be retrieved.
Q. How do I create a group distribution list to send a message to a group of mailboxes?
A. Log into your mailbox. At the main menu, press 4 for personal options, press 2 for administrative options, then press 2 again for group lists. Press 1 to create the list, and follow the prompts.
Q. My phone isn't ringing in my room, but people can leave messages?
A. Your phone is either forwarded or the ringer on your phone is off. To unforward your phone, when you hear a dialtone, press #2. If this does not work, call the Telecommunications Help Desk at X2337.
Q. I don't have dial tone?
A. Swap your phone with a working phone to determine if it is the phone. If you swap the phone and there is still no dial tone call the Telecommunications Help Desk at X2337 to create a trouble ticket.
Q. Can I sign up for outside services such as AOL or Voice Mail?
A. Yes, however these charges can not be charged to your college telephone number. These services must be charged to your home address or to a credit card. If you charge these unauthorized services to your college phone they will appear on our main telephone bill and the services will be terminated. The College provides both internet and voice mail services.