Voice Mail – Getting Started
Activation:Initialization of your mailbox is required before any messages can be received. Because telephones are programmed to be answered by voice mail if there is no answer, you should initialize your mailbox as soon as possible.
Mailbox Setup:
When accessing your mailbox for the first time, you should change the temporary password to your own personal password, record your name and greeting.
- From your telephone, dial 3500 and the tutorial will begin
- From another phone, dial 3500 then # + your mailbox number
- When prompted, enter temporary password and the # key
- When prompted, enter new password, (minimum 6 digits)
- When prompted, record your name
- When prompted, select option 2 to record personal greeting
- Press * to exit
Accessing voice mail from your campus extension:
Dial 3500, hear your name, enter your password, press #. Continue with the prompts for the feature desired.
Accessing voice mail from someone else’s extension:
Dial 3500, hear their name, press *, enter your mailbox number, enter your password, press #. Continue with the prompts for the feature desired.
Accessing voice mail from outside the campus:
Dial (508) 793-3500, hear the “system greeting”, press #. Enter your mailbox number, enter your password and press #. Continue with the prompts for the feature desired.
To retrieve messages:
Dial 3500, hear your name, enter your password + #. To listen, press 11. After hearing each message, you can save or delete. To save, press 9. To delete, press 7. When done, press * until the system says "goodbye".
To send messages:
Dial 3500, enter your password + #. To send a message, press 2. Record message, when done press #. To replay, press 1, or enter the extension of the destination. Press # to send the message.
To change your greeting:
Dial 3500, enter your password + #. Press 4 for personal options, press 3 for greetings. To change your personal greeting press 1. To record new personal greeting, press 2.
Create extended absence greeting:
Dial 3500, enter your password + #. Press 4 for personal options, press 3 for greetings. Press 2 to record an extended absence greeting.
To change your password:
Dial 3500, enter your password + #. Press 4 for personal options, press 2 for administrative options, press 1 to change password. Enter new password + #. If correct press ** to exit.
To change your prompt levels:
Dial 3500, enter your password + #. Press 4 for personal options, press 2 for administrative options, press 3 for prompt levels. Press 1 for standard prompts, 2 for extended prompts or 3 for rapid prompts. Press * to exit.
Transfer a caller to voice mail:
Press transfer key or link button, dial 3500, press **, then dial the mailbox number for the calling party to leave a message, immediately press transfer key or hang up and the caller will hear the greeting of the mailbox dialed.
Logging out of the system:
Press the * key until the system says “goodbye”.