• Telecommunications
• Faculty Information
• Student Information

Repair/Troubleshooting

Faculty/Staff Telephones

All telephone and voice mail repair calls should be directed to the Telecommunication Help Desk at X2337.

When reporting a trouble call, please be sure to have the following information available:
 

• Extension number
• Telephone type
• Building and room number
• Telephone jack number (found at wall jack where phone is plugged in)
• Complete description of trouble
• Name of contact and extension where you can be reached

Before reporting trouble, please check the following:
 

• If you have no dial tone or static on all calls, make sure all connections are secure, including the line cord into the jack and the handset cord into the telephone.
• Have you recently put in a request for change?  If so, work may not be complete.
• If you have trouble making outside calls, check your dialing instructions.  Identify if you are having a problem on all long distance or just one number.  Be sure to provide the complete number and any recording information you hear.
• If you receive a message in voicemail that goes on forever, press 3 3 7 to delete.
• While using the Holy Cross voice mail system please note: once you send a message you will not be able to retrieve it. If you delete a message you will not be able to retrieve it.