STAR Frequently Asked Question
QUESTION: When I first get into STAR, I get a message saying that I have a hold on my account. What does that mean?
ANSWER: If you have a hold on your account, it means that you will not be able to enroll in courses until you have resolved the issue. As part of the hold message, it will tell you who put the hold on your account and whom to contact to get it removed. Generally, holds are placed by the Bursar's Office or the Registrar's Office. Everyone will have an advising hold on their account which will be removed when you turn in your Enrollment Preference Form signed by your advisor to the Registrar's Office. You must turn in the signed form before you can enroll. If the Bursar's Office has placed the hold, you must contact them to have the hold removed.
QUESTION: I have turned in my Enrollment Preference Form but I still have a hold on my account. Why?
ANSWER: If the hold is a Bursar's hold, you must contact the Bursar's Office to determine how it will be removed. If you still have an advising hold, you should contact the Registrar's Office.
QUESTION: What are the dates for advising and enrollment?
ANSWER: The dates for meeting with your advisor are October 25-November 2
The dates for on-line enrollment are:
Class of 2008 – November 5 & 6
Class of 2009 – November 8 & 9
Class of 2010 – November 12 & 13
Class of 2011 – November 15 & 16
Appointment times will begin at
The open enrollment period extends from November 27 through December 22 at 11:59 PM. All students will be able to make changes to their schedule during this period.
QUESTION: I want to take a course that indicates department consent required. What do I do?
ANSWER: This is a "by permission" course. You will need to go to see the faculty member teaching the course in order to get his or her permission before you can enroll in the course. You must get permission by October 27 if you would like to enroll in this course during your enrollment appointment. If you get permission after this time, you will be able to enroll in this course during the open enrollment period from November 27 through December 22.
QUESTION: Can I check to see what courses are still open before my appointment time?
ANSWER: Yes and that would be a very good thing to do. The easiest way to check seats available is through Course Guide (you can reach it from the Student Web Services button on the HC web page). These numbers will be updated constantly through the registration process. This will tell you if a course is closed already. If the Course Guide indicates that there are seats available, you must be careful because these seats may not be available to you. For example, the seats may be reserved only for majors or for students in a different class year.
QUESTION: If a course I want is not available, should I simply enroll for only three courses and wait to see if it opens up?
ANSWER: You will be allowed to enroll for fewer than four classes but there is no advantage to simply enrolling for three courses. You should pick an alternative course anyway. If the course you wanted opens up, you can swap the alternative course for the course you wanted originally.
QUESTION: If I have not completed the prerequisites for a course, can I try to enroll in it anyway?
ANSWER: The STAR System will not allow you to enroll in a course if you do not have the prerequisites unless you have been given permission by the department. If you want to enroll in a course for which you have not completed the prerequisites, you should contact the faculty member and/or the department chair and ask them to give you permission. They must then send your name to the registrar so they can give you permission for the course. You must do this before your enrollment time.
There are other reasons that you might not be able to enroll in a course. For example, you cannot enroll in a course that you have already taken or you might be excluded because the course is restricted to a different class year.
QUESTION: What happens if I miss my enrollment appointment?
ANSWER: If you miss your enrollment appointment, you should contact your Class Dean. If you have an excuse, you will be assigned a new appointment as soon as possible. If not, you will not be permitted to enroll until the open enrollment period from November 26 through December 21.
QUESTION: What happens if the system crashes during my enrollment appointment?
ANSWER: You should contact the STAR Help Desk at extension 3557 or the ITS Help Desk at 3548. If the system is down, we will automatically extend your enrollment appointment to give you time to complete your enrollment. We will use email to notify you of any changes in appointments that may be required because of a system failure.
QUESTION: Can I still enroll in courses if I have not been able to meet with my advisor?
ANSWER: No. You will not be able to enroll unless you have turned in your Enrollment Preference Form with your advisor(s) signature to the Registrar's Office. These forms are due in the Registrar's Office by noon, November 3. If you do not turn in that form, you will have a Hold on your account that will prevent you from enrolling in courses.
QUESTION: Can I register for more than four classes?
ANSWER: During the scheduled enrollment period (November 3 – November 17) you will not be permitted to enroll in more than four classes. You will be permitted to add a fifth class during the fall add/drop period which begins on January 17.
QUESTION: Can I get a printed copy of my schedule after I enroll?
ANSWER: You can get a printed copy of your schedule anytime by going into your STAR account/Academics/Enrollment/View My Class Schedule. You can print your schedule from this page.
QUESTION: Where can I find detailed instructions about how to use the STAR system to enroll in courses?
ANSWER: The enrollment instructions are printed in the front of the Schedule of Classes for Spring 2008.