Contact Information
| Location: | Fenwick Hall, Lower Level, Room 021 |
| Hours: | 8:00 AM - 5:00 PM Monday through Friday |
| Email: | helpdesk@holycross.edu |
| Phone: | 508-793-3548 |
| Fax: | 508-793-2711 |
Resnet Frequently Asked Questions
What is ResNet? ResNet is short for Residential Networking. It refers specifically to computers in student residences on campus being connected to the Holy Cross network. Computers purchased from the College Bookstore are already setup with ResNet.
Who do I contact for ResNet questions? Contact the Help Desk (helpdesk@holycross.edu) for technical questions relating to ResNet and your computer. Contact the College Bookstore (bookstor@holycross.edu) for all questions relating to purchasing a computer.
Do I have to purchase a PC from the Bookstore to use the network in my room? No. The Holy Cross ResNet program also allows students full network and internet access from their residence hall using desktop and laptop computers brought from home. Before installing ResNet, make sure your machine meets the minimum requirements for connection. Connection to the network is not guaranteed unless it is a machine purchased through Holy Cross.
I have a Macintosh machine. Can I install ResNet? No. Macintosh users can connect to e-mail and network drives through the web (GroupWise WebAccess and NetStorage).
Can I use a modem in my room to connect to the network instead of ResNet? We do not provide any dial-in network access or telephone internet services. Of course, you may use your modem and your own internet service provider, such as AOL, from your room if you wish.
How do I connect my personal computer to ResNet? The ResNet software is available on the Holy Cross Software Installation page. ResNet installation information will be distributed to all First-year students on move-in day in the Hogan Campus Center. You may also get your ResNet installation information any time after classes start at the Help Desk in Fenwick Building, Room B-21. Remember: NIC's and wireless cards must be installed prior to installing the ResNet software.
How much does ResNet cost? There are no costs or fees for any network, internet, or email accounts and usage at Holy Cross. There may be personal expenses, such as upgrades to meet our minimum requirements or the purchase and installation of a NIC or wireless card for network connection.
Who installs the ResNet software? Each student will be able to install the ResNet software themselves using the instructions provided.
If I was networked last year at Holy Cross, will I have to do anything for next year? No, all network lines are activated, so you should be able to plug your computer in and go. However, if you have made changes to your system over the break such that it no longer works, please contact the Help Desk to schedule an appointment with your RCC.
Why can't I be guaranteed a successful ResNet connection on my home computer? Many brands of 'home' computers are not meant to be connected to a local area network. Home built computers, older machines, or low end machines may not have the components necessary to connect to any network.
How does computer support differ for me if I don't buy a computer through the Bookstore? First, if you purchase your computer through the Bookstore you do not have to install the ResNet software. Your computer is ready to go "out of the box" -- network connection and all! Second, if your computer crashes and needs to be restored, ITS can do this for you. Non-Bookstore purchased computers will be referred to an external vendor for recovery.
Updated: February 17, 2009