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E-Mail (GroupWise)

Can I read my e-mail from off campus?
You can access your email through GroupWise WebAccess, which can be found by going to the Holy Cross home page and clicking on the purple LOG IN button in the upper right corner and clicking on Email -Groupwise.

Which password do I use for WebAccess?
You use your Network password to sign in to WebAccess.

How do I create a new mail message?
In GroupWise, click File | New | Mail.

How do I create an appointment in my GroupWise Calendar?
In GroupWise, click File | New | Appointment

What is my archive?
Your archive is a place to save e-mails that you wish to keep indefinitely.

How do I give someone proxy rights to my account?
In GroupWise, click Tools | Options | Security.  Go to the proxy tab and type the person’s last name in the name field.  Click Add User.  Modify rights by checking the Access Rights boxes.

How do I proxy into someone else's account?
In GroupWise, click File | Proxy.  Type in the person's name that has granted you proxy access.  Click OK. Click on the person in the lower left-hand corner of your GroupWise screen and choose the person's account you wish to view.

How do I put an attachment on an email?
Click on the attach button within the e-mail message. Browse to find the document you wish to attach.

How do I open an attachment?
Double click on the attachment. An alternate way is to right click and choose open.

How do I reply to a mail message?
Within the message that was sent to you, click on the Reply button.

How do I forward a mail message?
Within the message that was sent to you, click on the Forward button.  Enter the e-mail address of the person(s) you wish to forward the message to.

What are the Frequent Contacts in my GroupWise address book?
Frequent contacts are the e-mail addresses that you use most often. GroupWise automatically adds each address which you e-mail to this books.  Addresses can be removed from this book at any time.

How do I create a group within the GroupWise address book?
In the address book, double click on each name you would like to be included in the group.  As you double click the names, notice they then appear in the "To:" field on the right (and they become gray in the address book).  When you have finished selecting every name - and they are all present in the To: field - click on "Save Group" (located at the bottom right of the screen, underneath the To: field).  A little window will appear; enter a name for the group you are creating, select where in the address book you would like to save the group, and click OK.

Can I change the default font size for GroupWise mail messages?
The only way to change the default size of mail messages is to make a global windows change.  Right click the desktop and left click Properties | Appearance. In the Item drop down menu, click Message Box.  Then change font to the desired size.  Close GroupWise and re-open it for the change to take effect.

How can I add a signature to outgoing mail messages?
In GroupWise, click Tools | Options | Environment. Go to the Signature tab and type your information in the box.

How do I remove GroupWise from my computer?
Click Start | Settings | Control Panel | Add/Remove Programs.  In the list of programs find all of the GroupWise Components, start at the bottom of the list, highlight and click Add/Remove for each one.  The last one that you remove will ask you to confirm the removal - Click OK. When it is completed reboot the computer.

I am trying to send an email with an attachment but it is not going?
There is currently a limit on the size of messages going off and on campus.  No messages will be sent or received if the size is over 10 megabytes.

I just sent an email message that I did not want to. Can I retract it?
Open the Sent Items folder, find the email, highlight it and press delete on the keyboard. GroupWise will ask you where to delete it from. T he choices are "My Mailbox", "Recipient's Mailbox", and "All Mailboxes".  Choose the appropriate one and click OK. Please note: Deleting sent items from all mailboxes WILL NOT delete from off campus mailboxes.  Deleting sent items from all mailboxes WILL NOT delete from on-campus mailboxes if the mail message has been opened.  It WILL delete it if mail has not been opened, but will not appear in your trash.

Can I resend a message if I forgot to add someone to the message?
Yes, find the message in your sent items folder. Right click on the message then click the resend option. You will now be able to modify the message and click send.

How do I change my GroupWise password?
Go to the Holy Cross home page and click the purple LOG IN button in the upper right corner, click the Forgot your Password? – Password reset link then click Change your Password.

I deleted my sent items folder. Can I get it back?
In GroupWise, click File | New | Folder. Click Find Results Folder | Predefined Find Results Folder | Sent Items | Next. Position your folder in the Folder List, Click Finish.

I created a group within the GroupWise address book. Can I share that with another user?
Yes.  To do so, first create a new mail message.  Access the address book by clicking the address book icon. Find the group you would like to share and click on it once to highlight it.  Click the information button on the bottom of the address book screen.  Click Edit Group (this will then list all people in the group) - click OK. (Now all the names are in the To: field of the message).  Click the To: field to get the drop down menu of all the names, then click first name to highlight it.  Scroll down the names (if necessary) to get to the last name.  On last name, press the Shift Key and click it.  All names should now be highlighted.  Press the Control Key and the "C" key at the same time to copy the names.  Click on the Message field (where you would normally type the text of a mail message).  Press the Control Key and the "V" key to paste the names.  Delete the names in the To: field.  Type the name of the person you which to share the group with in the To filed

When the receiver receives the message, he/she will need to click the Reply button and select the Sender only.  From the Message field, he/she will highlight the group of names.  (He/she may need to press the Shift key and the Down-arrow key to highlight the names.)  He/she will press the Control key and the "C" key to copy the names, click the To: field of the mail and delete the sender's name, and then press the Control key and the "V" key to paste the names.  He/she should then open the Address Book - the list of names should be in the To: column - and Click the Save group button underneath the To: column.  He/she should name the group, Click OK., and then Cancel the Reply message.