The Solarwinds Service Desk ticket system is used primarily by the ITS department. Anyone with an issue pertaining to Holy Cross resources, hardware or services may submit a request. Service Desk uses GoogleAuth for authentication through your Holy Cross Gmail account.
Available To
Faculty, Staff, Students, Affiliates
Benefits
Central location to track requests and issues reported by the community.
Key Features
- HC users can login to Service Desk, check the status of their tickets, update information.
- Replying to the ticket in an email will update the ticket online and notify the tech assigned.
- The Solutions database can be searched for resolutions to known issues.
- Service Catalog listing many predefined service requests available to the community.
- Cloud based solution available across many platforms and devices.
Requirements
- Logins available to all Holy Cross account holders.
- Parents may submit requests, however, non HC accounts will not be allowed to login to Service Desk.
Getting Started
Instructions can be found at How to Logon to Service Desk