Oversee the circulation, interlibrary loan, stacks, reserves, library technology, and evening/weekend supervisors staff and departments. Responsible for the staffing and functional operations of these areas. Conduct regular staff evaluations and create development plans. Primary assistant for the Head of Reader Services and act as Public Services point person in her absence. Staff the reference desk and conduct training/BI sessions on various topics. Assist faculty, students, and general community in locating source materials. Researched and implemented an electronic reserves system during my first year in this position. Responsible for keeping current with the various systems and technology within the access services departments.

EPRISE CORPORATION Framingham, MA

Technical Consultant 2000-2000

Solved varying business problems through the implementation of Eprise Participant Server and potential integration of other Internet technology solutions. Specific duties included facilitating clients through requirement discovery process, prototyping and documenting requirements, and defining the appropriate technical design, project scope, development, and overall technical project plan. Leveraged resources over 2-3 projects. Performed high-level presentations.

CAREINSITE Cambridge, MA

Senior Designer 1997-1999

Conducted usability evaluations/needs analysis with users and incorporated those needs into the user interface requirements. Held site visits at various healthcare organizations and offices to solicit input of physicians, and various healthcare professionals on the ease of use and usefulness of our products. Designed and developed web-based medical software user interface. Documented functional, data, and information processing requirements.

Human Factors and Medicine Specialist, Center for Applied Medical Informatics (CAMI) 1994-1997

Managed projects regarding evaluation, design, and development of medical information systems in a consulting role to corporate and community organizations. Developed and taught various aspects of Medical Informatics curriculum including human factors engineering, literature searching, the use of the World-Wide-Web for medical information, and user-centered design. Provided educational instruction to faculty, resident physicians, and medical students on a variety of topics. Project management for National Cancer Institute (NCI) grant sponsored research including annual reports and application for continuation of funding.

AMERICAN JOURNAL OF NONINVASIVE CARDIOLOGY Worcester, MA

Editorial Assistant 1989-1994

Processed manuscripts throughout publication process, from receipt through review to acceptance for publication. Interacted with international authors and national editorial board members through verbal and written communication. Held as a part-time position.

UNIVERSITY OF MASSACHUSETTS MEDICAL SCHOOL Worcester, MA

Coordinator, Mediated Interlibrary Loan 1990-1994

Researched, developed, organized, and implemented the Mediated Interlibrary Loan service. This service was designed to meet the professional librarian needs of the biomedical research community.

Interlibrary Loan 1990-1994

Verified bibliographic citations via CD Rom Medline (Health, CINAHL, Cancerlit) as well as other reference sources. Utilized online systems (OCLC, Docline, CWMARS). Circulated material from collection, monitored loans and processed invoices for payment of these services (incoming and outgoing). Formulated policy regarding various interlibrary loan functions (i.e., FAX, deposit accounts, past due payments and procedural guidelines). Generated statistical and other reports as necessary.

Evening/Weekend Supervisor 1988-1990

Monitored overall functioning of the library including reference assistance and instruction of healthcare students and professionals in literature searching and information retrieval.

Lab Coordinator 1987-1988

Trained and supervised graduate teaching assistants of an introductory geomorphology lab. Organized the structure and format of lab exercises and exams.

Lab Instructor 1986-1988

Instructed undergraduate lab sections in introductory physical geography curriculum including standard cartographic, geologic, and hydrologic theories and processes. Responsible for assessing 40% of overall grade in course.

Masters of Arts in Geography, December 1988

Thesis: The Spatial Distribution of Lead in U.S. Rivers 1975-1985

Bachelors of Arts, Geography, May, 1986

FRAMINGHAM STATE COLLEGE Framingham, MA

Division of Graduate and Continuing Education, Child Psychology

WORCESTER STATE COLLEGE Worcester, MA

Department of Education, Philosophical Foundations of Education; The Adolescent Learner

CLARK UNIVERSITY Worcester, MA

College of Professional and Continuing Education, Geographic Information Systems

WESTERN MICHIGAN UNIVERSITY Kalamazoo, MI

Department of Industrial Engineering, Human Factors Engineering

Fundamentals of MEDLARS Searching; Grateful Med Train the Trainer

AMIA ’98, Orlando, FL

American Medical Informatics Association Tutorial: Net-Based Technologies in Health Care: Focus on Java, CORBA, DCOM, and XML

UPA ’96, Copper Mountain, CO

Usability Professionals Association Tutorial: From Task Flow to GUI: A Participatory, Data-Centered Approach

Best Family Practice Paper presentation by Academic Faculty/Non-Physician, Michigan Family Practice Research Day XIX Conference (May 1996), Human Factors Issues in the Design and Evaluation of an IVR Application for Mental Disorder Screening

Outstanding Oral Presentation Award, 1996 Kalamazoo Community Medical and Health Sciences Research Conference, Human Factors Issues in the Design and Evaluation of an IVR Application for Mental Disorder Screening

Ritchie, E.M. and Gosbee, J.W. (1997) Design and Evaluation of a World Wide Web (WWW) Site for Rural Health Practitioners. Healthcare Information Management, The Journal of the Healthcare Information Management Systems Society 11(3): 97-112

Gosbee, J., and Ritchie, E., (1997) Human-Computer Interaction and Medical Software Development. interactions 4(4):13-18

Gardner-Bonneau, D., Gosbee, J., Ritchie, E., Barr, C., and Stahlhut, R. (1996) Human Factors Issues in the Design and Evaluation of an IVR Application for Mental Disorder Screening In: Proceedings of the Human Factors and Ergonomics Society 40th Annual Meeting (pp. 1279), Santa Monica, CA

Gosbee, J.W., Ritchie, E.M., and Cowley, B.K. (1995) Annotated Videoconference Directory of Health Care Organizations; CAMI; MSU/KCMS

Gosbee, J.W., Ritchie, E.M., and Brunetti, T. (1995). Health Information Network Design and Evaluation for the Calhoun County Health Improvement Program (CCHIP)

Barr, C.E., Ritchie, E.M., Strung, R.D., Gosbee, J.W., Gardner-Bonneau, D., and Stahlhut, R.W. (1995). Usability Evaluation of a Computer-Assisted Telephone Interview (CATI) for the Symptom Driven Diagnostic System for Primary Care (SDDS-PC) Final Report of Phase III: A Study at the Kalamazoo Family Medicine Clinic

Ritchie, E.; Cancer Education Newsletter,

Ritchie, Eileen Marie (1988) The Spatial Distribution of Lead in U.S. Rivers 1975-1985 Department of Geography, University of Georgia, Athens, GA

Ritchie, E.M., Ross, J., and Gosbee, J.W. Development of Communication and Training Resources for a World Wide Web (WWW) Site Customized for Rural Health Practitioners. Presentation at the National Rural Health Association’s 20th Annual National Conference on Rural Health, Seattle, WA, May 21-24, 1997

Stahlhut, R.W., Gardner-Bonneau, D.G., Gosbee, J.W., and Ritchie, E.M. A Human-Centered Elective in Applied Medical Informatics. Poster presentation at North East Group on Educational Affairs (NEGEA) 1997 Regional Meeting, Washington, D.C., March 12-15, 1997

Ritchie, E.M., Development of a World Wide Web (Internet) Self-Tutorial Guide. Presentation at Center for Applied Medical Informatics Grand Rounds, Kalamazoo, MI (January 1997)

Ritchie, E. M., Literature Searching - Practical Advice for MSU-KCMS Residents, Students, Faculty, & Staff. Presentation at Center for Applied Medical Informatics Grand Rounds, Kalamazoo, MI (July 1996)

Ritchie, E.M. Human Factors Issues in the Design and Evaluation of an IVR Application for Mental Disorder Screening at Kalamazoo Community Medical and Health Sciences Research Conference, Kalamazoo, MI (June 1996)

Ritchie, E.M. Human Factors Issues in the Design and Evaluation of an IVR Application for Mental Disorder Screening at Michigan Family Practice Research Day XIX Conference, E. Lansing, MI (May 1996)

Gosbee, J. and Ritchie, E., What kinds of questions do physicians have? How do we find out? Talk at Center for Applied Medical Informatics Grand Rounds, Kalamazoo, MI (April 1996)

Ritchie, E. and Gosbee, J., Evaluation of a Computer Network for Senior Health and Human Service Agencies: Lessons Learned in Building Community Health Information Network. Presentation at Center for Applied Medical Informatics Grand Rounds, Kalamazoo, MI (April 1996)

Ritchie, E.M., The Center for Applied Medical Informatics and the Rural Cancer Care Grant: Providing Information to Rural Cancer Clinics. Invited talk for Telecommunication: Changing the Health Care Delivery System in Rural Michigan, MCRH Annual Conference, Traverse City, MI (November 1995)

Barr, C.E., Gosbee, J.W., Ritchie, E.M., Stahlhut, R.W., and Pleil, A.M. Usability Testing of a Computerized-Telephone Interview System to Screen for Mental and Emotional Disorders in Primary Care; Poster presentation at the First Kalamazoo Community Medical Research Day, Kalamazoo, MI (June 1995)

College of the Holy Cross Greening Committee member. Comprised of students, faculty, and staff, this committee is interested in promoting environmental responsibility and increasing the overall environmental consciousness of the College.

Steering Committee member and participant in the Clark University Alumni Mentor program in conjunction with the University Park Campus School. Interact directly with three Worcester public high school students regarding careers and opportunities post-college. Plan activities for entire group.

Alumni Admissions Program volunteer, Clark University. Conduct interviews of perspective students and attend college fairs as representative of the University.

Alumni Council member, Clark University. Attend quarterly Council meetings and represent Alumni Mentor program. Participate in other alumni programs.

American Library Association (2002-present)

Association of College and Research Libraries (2002-present)

Worcester Area Cooperating Libraries

American Medical Informatics Association (1998-1999)

Healthcare Information Management Systems Society (1997-1999)

Usability Professionals Association (1996-1998)

Furnished upon request.