How to Make a Referral
People usually express themselves to others in two major ways: directly through language, and indirectly through bodily postures, tone of voice, and facial gestures. When observing and interacting with students, it is important to attend to both direct and indirect communication. Listening to the content of what a student says, as well as to the feelings conveyed, will often help the student to feel better and increase the likelihood that he or she will accept and follow through on a referral to counseling.
When you have determined that a student might benefit from psychological counseling, it is best to speak directly to the student in a straightforward fashion that will show your concern for his or her welfare. Clearly state that the referral is based on your best judgment from your observations of the student's behavior. Be specific in identifying the behaviors that caused you to be concerned, but avoid making generalizations about the student based on your observations.
In an emergency, where a student has expressed the intention to harm or has actually harmed him/herself or another person, the student may be required to receive emergency services. If you believe the student may be at risk, call the Center (793-3363) immediately.
Under usual circumstances, students at Holy Cross attend counseling sessions on a voluntary basis. If the student is skeptical or reluctant to accept a referral for any reason, express your acceptance of those feelings so that your own relationship with a student is not jeopardized. Students often need time to think over the decision to begin counseling. They have the right to refuse a referral, but will probably accept one if they are not pressured too much by others who are concerned.
If the student agrees to the referral, encourage the individual to call or come into the Counseling Center to make an appointment. The student will be given an initial appointment with a psychologist within a few days of the first contact. The services provided by the staff of the Center are free for all full-time students. After referring a student to the Center, it might be a good idea for you to have a follow-up contact with that student to show your continued interest in his or her welfare.