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Frequently Asked Questions

Bursar Office

What services does the Office of the Bursar provide?

What is the Student Center? And the Parent Center?

Who do I speak with if I have a question about a tuition statement?

Authorized Users

Why do I need authorization to access my son/daughter's tuition account?

How can I be set up as Authorized User?

What can I do if I am having trouble logging in as an Authorized User?

How do I update my address?

Tuition & Fees

What are your tuition and fees?

Why was I billed for Health Insurance?

How can I waive the Health Insurance? How can I enroll in the Student Health Insurance?

Why am I charged for Health Insurance when I waived it last year?

What is my financial responsibility?

Miscellaneous Charges

Do you assess late fees? What are they?

Why was I charged a late fee?

Why was a parking ticket billed to my tuition account?

Can I appeal a parking ticket billed to my tuition account?

Why was a parking decal billed to my tuition account?

Mandatory Fees

What is the Health Service Fee?

What is the Student Activity Fee?

What is the Property Damage Deposit?

What is the Graduation Fee?

Billing

What is Anticipated Financial Aid?

I received a financial aid package. Why isn't it appearing on my bill?

How do I decline all or part of my Financial Aid Award?

Why isn't the work study award credited to the tuition account?

Is there a discount for paying tuition in full?

When will I receive a billing statement?

Payments

When are bills due?

What happens if my tuition payment is late?

Where should I mail payments?

How do I pay tuition?

What happens if my tuition payment is returned by the bank?

Do you accept credit cards?

How do I send a wire transfer?

How do I make an online payment?

Can I make a payment over the phone for tuition?

Should I make a payment even if I did not receive a tuition bill?

Why is my payment not reflected on my online billing statement?

Payment Plans

Do you have a payment plan?

How do I determine how much to budget on my payment plan?

How do I sign up for a payment plan?

Can I enroll in a payment plan after the deadline?

I am on the monthly payment plan. Why is there a balance on my tuition account?

What if I am on the payment plan and my financial aid changes?

What happens if I miss a monthly payment or if my monthly payment is late?

My payment plan was canceled. How is this reflected on my bill? What do I do now?

May I budget more than what my charges are on my billing statement or pre-pay for the following semester?

Refunds

What is your refund policy?

I have a credit on my account. How do I get a refund?

How do I get bookstore vouchers?

Tax Information

What is a 1098-T form?

How can I obtain a copy of my 1098-T form?

Why aren't payments reflected on the 1098-T form?

Why do you need my social security number?

What Services does the office of the Bursar provide?

The Office of the Bursar is primarily responsible for the management of student accounts.  We send out the semester bills for tuition and fees, and we credit your account for the payments you make as well as any financial aid you receive.

We counsel students and their families on their student account and assist in resolving questions regarding tuition balances, loans, and other financial matters.  We manage the repayment portion of Holy Cross's Perkins Loan program. If you have a Perkins Loan, you'll visit our office to sign a promissory note for your loan, and we'll make sure you understand your rights and responsibilities as a borrower.  And, we provide Cashiering services for the College community.

What is the Student Center?  And the Parent Center?

The College has developed a portal to access our student academic records system (STAR) – the Student Center for students and the Parent Center for parents and other authorized users.  The student controls who has access to the parent portal and what information they may view.   Under FERPA (Family Education Rights and Privacy Act), a student’s account is private unless he/she grants access to it.  A student can grant access to others by creating an authorized user account.  If no authorized user is established, only the student will have access to his/her e-bill and grades. Students are encouraged to grant access to their parents.

The Student Center allows students access to the following:

  • Grades
  • Course Registration
  • Bills
  • Current Account Activity
  • Financial Aid Awarded
  • Student’s Meal Plan
  • Student’s Housing Assignment

Parent access to STAR is authorized by the student.  The student can create up to five (5) authorized users who can be granted access to all or some of the following three areas:

  • Finances
  • Grades
  • Student’s Housing Assignment

Who do I speak with if I have a question about a tuition statement?

If you have a question about a tuition statement, please call the Office of the Bursar at (508) 793-2521.  Please have the student ID  (found in the upper right hand corner of the billing statement) handy. 

We can only speak with the student and the individual(s) that has been granted access by the student.  Students are advised to consider granting access to all family members who may have reason to assist in payment and/or who may wish to speak with a representative of the Bursar Office.

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Why do I need authorization to access my son/daughter’s tuition account?

According to the federal Family Educational Rights and Privacy Act (FERPA), students attending higher education institutions are considered adults with exclusive rights over their student account records.  Students may authorize the release of information from their student account by setting up authorized users via their STAR account.  Without this authorization, information regarding the student’s tuition account cannot be disclosed to anyone except the student.  Please refer to  Billing Statements for instructions on using STAR for Students and STAR for Parents. 

How can I be set up as an Authorized User?

To setup an Authorized User, the student will need to log into their STAR account and click on “Manage Authorized Users”.  Please refer to  Billing Statements for instructions on using STAR for Students and STAR for Parents. 

What can I do if I am having trouble logging in as an Authorized User?

If you having difficulty logging in with your credentials, please try the follow troubleshooting tips:

  • Ensure that you are logging in to Parent STAR as the authorized user and not as your student.
  • If you forgot your password, click on the link provided to have the password reset and sent to your authorized user email address.
  • If you have multiple email accounts, be sure you are using the email account that was provided when your access was authorized.
  • If you continue to have trouble logging in with your credentials, please call the HELP Desk at (508) 793-3548 and a member of our ITS staff will be glad to assist you.  The HELP Desk is open Monday through Friday, from 8:00 a.m. to 5:00 p.m.

How do I update my address?

Students are responsible for updating their address as soon as an address change occurs.  Students make this change via their STAR account in the section titled “Personal Information” and then select “Contact Information”.  Students can also update addresses for their parents and/or authorized users.  Please note that changing a student’s home address does not automatically change a parent’s address information.

Parents and authorized users can update their address changes via the Parent STAR account in the section titled “User Information” and then select “Edit”.  Parents and authorized users can only change their address information.  They cannot change the name associated with the address and they cannot change any of the student’s personal information.

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What are your tuition and fees?

The most current tuition and fee schedule is available on the Bursar webpage titled “Tuition and Fees”. 

Why was I billed for Health Insurance?

Massachusetts law states that if a student is enrolled more than half time, that student must be covered by an insurance plan that meets the Massachusetts Qualifying Student Medical Insurance Plan (QSHIP) requirements.  All students are billed for insurance every year.  Each year a student must either complete the on-line waiver by August 15th in order to have a credit posted to their tuition account and to confirm continued coverage in another insurance plan OR enroll in the health insurance plan.

How can I waive the Health Insurance charge?  How can I enroll in the student health insurance?

The College has partnered with University Health Plans and Blue Cross Blue Shield to provide student health insurance.  The insurance coverage is through Blue Cross Blue Shield with University Health Plans (UHP) providing administrative support for enrollment and customer service for general insurance questions.  The waiver and enrollment process is handled on the UHP website. 

Students can access the UHP website by going to the Bursar webpage titled “Health, Vision, and Dental Insurance” and clicking on the UHP link.  Once on the UHP site, the student will need their Holy Cross ID number and Holy Cross email address. 

Please note:  Neither the waiver nor the enrollment process can be accessed with the parent or authorized user login credentials.  It can take 24-48 hours for a Waiver of Health Insurance to be reflected on the student’s tuition account.

Why am I charged for Health Insurance when I waived it last year?

Similar to the enrollment period at your parent’s place of employment, the waiver and/or enrollment process must be completed every year you are in attendance at the College.

What is my financial responsibility?

It is the student’s responsibility to be aware of their account balance and financial aid information and to maintain current valid address information at all times to ensure receipt of all College correspondence in a timely manner.  E-mails are generated monthly to notify students and their Authorized Users of the most recent tuition bill.  Students and/or their Authorized Users are expected to open the billing statement upon receipt of the e-mail for any new activity.  In the event that financial aid is reduced or cancelled, the student will become responsible for the outstanding charges.  Should a tuition account be sent to an outside agency for collection action, the student will be responsible for late fees, interest, collection fees and costs, and attorney and court fees.

How can students stay informed of their responsibilities?

READ e-mails sent by College offices regarding important deadlines.

FOLLOW UP an e-mail with a telephone call if you are unsure what the e-mail is asking you to do.

REVIEW the Payment Policies and Procedures Guide on the Bursar website.

IF you are a recipient of financial aid, check the Financial Aid “To Do” lists on your STAR account.

KEEP informed via department websites.

CALL or VISIT an office if you have any questions or concerns. 

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Do you assess late fees?  What are they?

The following late fee structure has been implemented:

                Balances up to $1,999.99 = $50.00

                Balances of $2,000.00 - $2,999.99 = $100.00

                Balances of $3,000.00 - $3,999.99 = $150.00

                Balances of $4,000.00 - $4,999.99 = $200.00

                Balances of $5,000.00 and higher  = $250.00

We regret the need to have to assess a fee for late payment as the vast majority of students and parents pay their semester bill by the due date.  This policy assures fair and equitable treatment for all student accounts and the timely receipt of tuition payments.

Why was I charged a late fee? 

To avoid problems with student registration and a late payment fee, the semester bill is due and payable as specified on the tuition statement.  Should a student return to campus with an outstanding balance and without payment arrangements, the student will have to sign a promissory note in order to have a registration hold removed from their account.  Late fees will be assessed in those cases when a balance remains on a student’s account and mutually agreed upon arrangement has not been made. 

Why was a parking ticket billed to my tuition account?

When a student or a registered visitor receive a parking ticket, the ticket will be posted to the student’s tuition account.

Can I appeal a parking ticket billed to my tuition account?

A student has five (5) days after the issue date of the ticket to make a written appeal to the Office of Public Safety.  If an appeal is granted, Public Safety will notify the Office of the Bursar in writing authorizing the posting of a credit to the corresponding tuition account.

Why was a parking decal billed to my tuition account?

All motor vehicles operated on campus must display a current valid parking decal or temporary pass.  Parking decals may be picked up in the Office of Public Safety, O’Kane 5, Monday through Friday from 8:30 a.m. to 4:30 p.m.  The cost of the decal is assessed to the student’s tuition account.

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What is the Health Service Fee?

The Health Service Fee is a mandatory charge billed to all students every semester they are attending classes at the College.  This fee is used to cover the costs and expenses associated with operating the Health Services facility located in Loyola Hall.

What is the Student Activity Fee?

The Student Activity Fee is a mandatory fee paid by all students every year on their first semester bill.  This fee is used to cover the costs and expenses associated with the operation of student organizations.  Those students who are participating in a full year study abroad program will not be charged a Student Activity Fee.  Those students who are participating in a one semester study abroad or study away program, will be charged the Student Activity Fee on the semester bill that reflects attendance on campus.

What is the Property Damage Deposit?

Every student is charged a $50.00 Property Damage Deposit every semester that they are in residence to their Tuition account (TUI).   During the course of the academic year, Residence Life posts damage charges to the student’s Security account (SEC).

At the end of the academic year, after Residence Life concludes posting all damage charges to the SEC account, the Bursar Office posts up to a $100.00 credit to the tuition account ($50.00 for each semester in residence).   Damage charges posted to the security account are moved over to the tuition account.  If the damage charges posted during the school year are less than the damage deposit, the student will see a net credit from damages on their tuition account.   If the damage charges posted during the school year are greater than the damage deposit, the student will see a net balance due from damages on their tuition account.

Any questions regarding assessed damage charges should be directed to the Office of Residence Life at (508) 793-2411.

What is the Graduation Fee?

Every student is assessed a $150.00 graduation fee on their last semester bill.  This fee is used to cover the costs and expenses associated with running graduation and the graduation reception.

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What is Anticipated Financial Aid?

Anticipated Financial Aid represents contingent credit against the semester charges.  As actual payments are received from outside scholarships or loans, actual credits will be applied to the student account.  The “Anticipated Financial Aid” section of the billing statement will be deleted approximately forty-five days after the start of the semester allowing for funds to be received by the college for actual credit.  This does not mean that the aid has been canceled – only that the Anticipated Aid will no longer be appearing as a pending credit on your tuition statements.

I received a financial aid package.  Why isn’t it appearing on my tuition bill?

If you have received a financial aid award and it is not appearing on your tuition account, please call the Office of Financial Aid at (508) 793-2265 to determine the status of your award.

How do I decline all or part of my financial aid award?

Students can accept and decline all or part of their financial aid award on their STAR account.  In the section titled “Finances”, please go to “Accept/Decline Awards” in the area under “Financial Aid”.

Why isn’t the work study award credited to the tuition account?

Federal College Work-study is a federally subsidized employment program in which eligible students are placed in part-time jobs on campus.  If you receive a work study award as part of your financial aid package and if you accept a work study position on campus, you will be paid through the Payroll Office on a weekly basis for the hours you've worked.   These funds are not deposited onto your student account to reduce direct charges, tuition, room and board, or fees. They are intended to help defray your indirect costs, such as personal expenses, travel, and books.

Is there a discount for paying tuition in full?

We do not offer discounts on tuition. 

When will I receive a billing statement?

E-bills are generated once per month.  Notification of a new e-bill will be sent to the student’s Holy Cross email account and copied to their authorized user(s).  Current and past e-bills are viewable on STAR via the Student Center and the Parent Center.

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When are bills due?

The fall tuition bill is due on August 1st and the spring tuition bill is due on January 1st.  Balances that occur during the semester due to changes in financial aid or to new postings are due upon receipt.

What happens if my tuition payment is late?

To avoid a registration hold and/or a late payment fee, you should contact the Bursar Office.  Our goal is to avoid any unnecessary delays and problems with your registration and resolve issues prior to the start of the semester.   You should contact our office as soon as possible to resolve any billing questions you may have and see what assistance we can provide.  

Unpaid tuition balances may be subject to a registration hold and/or a late payment fee.  To avoid problems with student registration and a late payment fee, the semester bill is due and payable as specified on the tuition statement. Should a student return to campus with an outstanding balance and without payment arrangements, the student will have to sign a promissory note in order to have a registration hold removed from their account.

Where should I mail payments?

Please address payments to:

College of the Holy Cross

Office of the Bursar

1 College Street

Worcester, MA  01610

How do I pay tuition?

Payment can be made in person at the Bursar Office, online, mail, wire transfer, or a monthly payment plan.

Pay in Person at the Bursar Office:

You can pay with cash, checks, cashier checks, and money orders.  Please make checks, cashier checks, or money orders payable to "College of the Holy Cross”.

Online Payments:

The College has partnered with Tuition Management Systems (TMS) to offer our students and their families the option to pay the tuition balance online using a checking or savings account at www.holycross.afford.com.

Once you are on the page, scroll down to “Make a Payment” and then click the down arrow in the box that says “This payment applies toward…”

  • For tuition payments and/or any charges billed to the tuition account select “Tuition Accounts Payment”.  Then click on the purple “Make a One-Time Payment” button.
  • For an Immersion Trip payments select "Immersion Payments". Then click on the purple “Make a One-Time Payment” button.
  • For Holy Cross Summer Courses select "College of the Holy Cross - Summer Session". Then click on the purple “Make a One-Time Payment” button.
  • For Maymester payment select “Tuition Accounts Payment”.  Then click on the purple “Make a One-Time Payment” button. Instead of entering the student ID enter MAYMESTER.

A page with Student information and Item information will come up (This page is empty as we do not provide unique information to TMS).    Enter the student name and Holy Cross student ID.   In the Item information box you will enter the amount that you are paying and then click the green add button (this will zero out  and the amount will be placed on the right hand side under Payment Detail. )  Confirm the amount and then click the purple Continue Button.   This will then bring you to the Payment Page where you will enter all of your banking information. 

Or you can call TMS at 1-800-722-4867 to pay over the phone.  

Mail in Your Payment:

Checks and be mailed along with the remittance slip from the online statement to:

College of the Holy Cross

Office of the Bursar

1 College Street

Worcester, MA  01610

Wire Transfer:

If you would like to send your payment via wire transfer, please contact the Bursar Office at (508) 793-2521 or via email at bursar@holycross.edu for directions on this procedure.

Monthly Payment Plan:

The College of the Holy Cross has partnered with Tuition Management Systems (TMS) to offer semester payment plans beginning as early as March 1st for the Fall semester and September 1st for the Spring Semester. With TMS you can plan for your educational expenses in one of the following ways, eliminating the need to make a single large payment prior to each semester:

For the Fall

  • Six (6) Monthly payments beginning March 1st
  • Five (5) Monthly Payments beginning May 1st
  • Four (4) Monthly Payments beginning June 1st
  • Three (3) Monthly Payments beginning July 1st

For the Spring

  • Six (6) Monthly payments beginning September 1st
  • Five (5) Monthly Payments beginning October 1st
  • Four (4) Monthly Payments beginning November 1st
  • Three (3) Monthly Payments beginning December 1st

 You determine how much you wish to budget on your semester TMS payment plans.  A $40/per semester TMS enrollment fee includes monthly billing statements.   Please refer to our Payment Plan page for more information.

What happens if my payment is returned by the bank?

If your online payment is returned by TMS, you will be charged a $10.00 Return Payment Fee.  If your mailed check is returned, you will be charged a $25.00 Return Check Fee.  In both cases, you will need to submit a new payment.  These fees are charged to the tuition account and are due upon receipt.

Do you accept credit cards?

Regretfully, we do not accept credit cards

How do I send a wire transfer?

If you would like to send your payment via wire transfer, please contact the Bursar Office at (508) 793-2521 or via email at bursar@holycross.edu for directions on this procedure.

How do I make an online payment?

The College has partnered with Tuition Management Systems (TMS) to offer our students and their families the option to pay the tuition balance online using a checking or savings account at www.holycross.afford.com.

Once you are on the page, scroll down to “Make a Payment” and then click the down arrow in the box that says “This payment applies toward…” 

  • For tuition payments and/or any charges billed to the tuition account select “Tuition Accounts Payment”.  Then click on the purple “Make a One-Time Payment” button.
  • For an Immersion Trip payments select "Immersion Payments". Then click on the purple “Make a One-Time Payment” button.
  • For Holy Cross Summer Courses select "College of the Holy Cross - Summer Session". Then click on the purple “Make a One-Time Payment” button.
  • For Maymester payment select “Tuition Accounts Payment”.  Then click on the purple “Make a One-Time Payment” button. Instead of entering the student ID enter MAYMESTER.

A page with Student information and Item information will come up (This page is empty as we do not provide unique information to TMS).    Enter the student name and Holy Cross student ID.   In the Item information box you will enter the amount that you are paying and then click the green add button (this will zero out  and the amount will be placed on the right hand side under Payment Detail. )  Confirm the amount and then click the purple Continue Button.   This will then bring you to the Payment Page where you will enter all of your banking information. 

Or you can call TMS at 1-800-722-4867 to pay over the phone.   

Can I make a payment over the telephone for tuition?

Regretfully, we do not accept payments over the telephone for tuition and fees. 

Should I make a payment even if I did not receive a tuition bill?

Yes.  You are responsible for the balance of your tuition account even if you did not receive a bill.  Students and authorized users may view and print their past and current e-bills through their STAR account 24 hours a day.  Students and authorized users can also view their current balance on STAR by going to the finances sections and selecting "View Current Balance".  You will need to select the term you wish to view, then select the account type (TUI for tuition) and then click on the “Go” button.  This is live data and is exactly what the Bursar Office would see if you were to call our office for assistance.

Why is my payment not reflected on my online billing statement?

The online billing statement is static, much like reviewing a copy of your paper bill.  The statement will reflect only those charges and payments up to the date of the billing statement.  If a payment is received or charges are incurred after the billing statement has been generated, the statement total balance due will not change.  The student and authorized user can view all current activity by logging onto STAR, going to Finances, going to "View Current Balance", select the term you wish to view, select TUI (for tuition), and hit the “GO” button.

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Do you have a payment plan?

The College of the Holy Cross has partnered with Tuition Management Systems (TMS) to offer semester payment plans beginning as early as March 1st for the Fall semester and September 1st for the Spring Semester. With TMS you can plan for your educational expenses in one of the following ways, eliminating the need to make a single large payment prior to each semester:

For the Fall

  • Six (6) Monthly payments beginning March 1st
  • Five (5) Monthly Payments beginning May 1st
  • Four (4) Monthly Payments beginning June 1st
  • Three (3) Monthly Payments beginning July 1st

For the Spring

  • Six (6) Monthly payments beginning September 1st
  • Five (5) Monthly Payments beginning October 1st
  • Four (4) Monthly Payments beginning November 1st
  • Three (3) Monthly Payments beginning December 1st

 
You determine how much you wish to budget on your semester TMS payment plans.  A $40/per semester TMS enrollment fee includes monthly billing statements.   Please refer to our Payment Plan page for more information.

How do I determine how much to budget on my payment plan?

It depends on whether you will put your entire balance on a payment plan or a portion of your balance.  Keep in mind that the payment plan is based on semester charges.  If you wish to put your full semester balance due on a payment plan, first calculate your semester charges and then subtract your semester financial aid.  If you have a Stafford Loan(s), be sure to use the net amount after the guarantee fee.  However, if you have funds coming from other sources, i.e. 529 account, savings account, etc., then you will need to calculate your semester charges, less your semester financial aid, less contributions from other sources to arrive at your budgeted amount.

The College does not share individual charges or financial aid awards with TMS.  If you need assistance in calculating your semester budget, do not hesitate to call the Bursar Office at (508) 793-2521.

How do I sign up for a payment plan?

To sign up for a payment plan, you can call TMS at 1-800-722-4867.  Or, you can log onto the TMS website at www.holycross.afford.com to enroll online.

Can I enroll in a payment plan after the deadline?

Yes, you may enroll in a payment plan after the deadline.  However, your first payment must include all back payments in addition to the current payment.

I am on the monthly payment plan.  Why is there a balance on my tuition account?

If you are on the TMS monthly payment plan and balance due still remains on your billing statement, you may have under-budgeted your contract.  You can contact the Bursar Office and we would be glad to help you in re-calculating your TMS contract and advise you on how much to increase your semester balance.  Or, you can pay the balance directly to the College.

What if I am on the payment plan and my financial aid award changes?

If your financial aid award changes and you are on the monthly payment plan, you can increase or decrease your TMS contract. You can contact the Bursar Office and we would be glad to help you in re-calculating your TMS contract and advise you on how much to increase or decrease your semester contracted balance.     

What happens if I miss a monthly payment or if a monthly payment is late?

If you miss a monthly payment or if a monthly payment is late, TMS will charge your payment plan contract $40.00 for every missed or late payment.  This is a TMS charge and not a Holy Cross charge, so the College is unable to waive this fee for you.

My payment plan was canceled.  How is this reflected on my tuition bill?  What do I do now?

If your payment plan has been canceled, TMS will notify the Bursar Office and the line on the tuition statement called “Payment Plan Contract” will be removed creating a balance due.  You can have your payment plan reinstated by contacting TMS and making all past and current payments to them.  However, you may be subject to a late payment fee by the College.

May I budget more than what my charges are on my billing statement or pre-pay for the following semester?

No, the college can no longer accept payments greater than the amount billed each semester. Please only budget for the amount due according to the billing statement each semester. 

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What is your refund policy?

The College’s refund policy can be found on the Bursar webpage titled “Refunds”.

I have a credit on my account.  How do I get a refund?

Since the tuition bill is in the student name, the student must request a refund.  A refund request form can be found on the bottom of the Bursar webpage titled “Refunds”.  The top form must be completed by the student and returned to the Bursar Office in O’Kane 159 or sent to the Bursar email (bursar@holycross.edu )on the student’s Holy Cross email account.

*Please Note:  Refunds will NOT be processed based on anticipated credits.  If you have anticipated scholarships or loans and/or if we are still waiting for TMS disbursements, your refund will be processed upon receipt of these funds.  Except for 529 disbursements, the College will not issue refunds to third parties, i.e. loan agencies, banks, companies.  Plus Loan and MEFA Loan refunds must be issued to the borrowing parent unless written instructions to do otherwise are submitted each semester.  Refunds from 529 disbursements are issued to the student or back to the financial institution. The student is encouraged to consult with their parents regarding the completion of this form so that all parties are in agreement with regards to the return of excess funds.

How do I get bookstore vouchers?

If your tuition account is at a credit balance, you may request a bookstore voucher in the Bursar Office for an amount up to and equivalent to the credit on your account.  This voucher may be applied to books and school supplies only. 

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What is a 1098-T Form?

IRS Form 1098-T is used by eligible educational institutions to report information about their students to the IRS as required by the Taxpayer Relief Act of 1997.  Eligible educational institutions are required to submit general student enrollment information and financial data for the corresponding tax year.  Information included is:

Student Name

Address

Social Security Number or Tax Identification Number

Enrollment Status

Academic Status

Amount Billed for qualified tuition or amounts paid for tuition (but not both)

Scholarship or Grant Amounts

Adjustments to prior year charges and/or scholarships (if applicable)

Colleges and universities are required to issue a 1098-T for the purpose of determining a student’s eligibility for the Hope and Lifetime  Learning education tax credit.

How can I obtain a copy of my 1098-T form?

IRS Form 1098-T is mailed each year on or before January 31st.  Additionally, all students have access to all issued 1098-T forms on their STAR account.  It  is located in the Finances section but accessing the “go to..” drop down box.

Why aren’t payments reflected on the 1098-T form?

The College of the Holy Cross has elected to report the amount billed for qualified tuition and does not report amounts paid for qualified tuition.

Why do you need my social security  number?

The IRS requires that all submitted 1098-T forms have a social security number or tax identification number.  If one was not provided to the College when you were accepted to the school, the Bursar Office will contact you during the school year and ask you to complete IRS Form W-9S.  We are unable to submit a 1098-T form to the IRS on your behalf if you have not provided us with your social security number.